CITY OF FORT MEADE
FORT MEADE PUBLIC LIBRARY
JOB DESCRIPTION
Job Title: LIBRARY SERVICES ASSISTANT
Department: LIBRARY
Reporting Relationship: LIBRARY SERVICES DIRECTOR
General Purpose:
This position plays a crucial role in providing excellent library services to our community members and supporting the daily operations of our library. Under general and policy direction of the Library Director, serves in customer service and receptionist capacities for the library and general public both in person and via telephone, answers inquiries, accepts payments, and provides routine information concerning library services and operations; and performs related duties as required.
Essential Functions:
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Performs circulation desk and reception task duties, including greeting patrons, locating materials, checking library materials in and out, collecting and processing cash or check payments for fines and fees, handling customers' needs, answering phone calls, processing holds, and issuing new library cards.
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Provides patron assistance services such as technology usage issues, answering reference questions, and reader's advisory.
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Deals with dissatisfied, demanding, and or troublesome customers in a positive and professional manner.
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Arranges all library materials according to the library filing system, e.g. straightening, shifting, shelving, checking & correcting errors by shelf reading.
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Assists in the process of weeding materials from the shelves, discarding, mending, and completing inventory.
- Process interlibrary loan and reserve requests.
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Assists with the preparation, facilitation, and clean-up of monthly and seasonal program activities or promotional events.
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Prepares simple statistics such as door count, activity count, customer registration, and volunteer hours for record-keeping purposes.
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Assists staff with opening and closing procedures to include completing the pull list, maintaining the holds shelf, opening and setting cash drawer, including loading and unloading the transit bins, and checking the book return box.
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Assists Library Director with preparation for weekly deposit at City Hall.
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Maintains a clean presence of the library's public areas by performing light cleaning or custodial duties, fixing displays, and sustaining orderly shelves.
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Ensures adherence to policies and procedures.
(These essential job functions are not to be construed as a complete statement of all duties. Employees will be required to perform other job-related duties, as required.)
Minimum Qualifications: Knowledge, Skills and Abilities
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Knowledge of practices, and techniques relating to public library operations.
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Usage Ability and Knowledge of computer program applications, such as Microsoft Office, and other office or library equipment to complete operations.
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Ability to exercise sound, expert independent judgment within general policy guidelines.
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Ability to establish and maintain effective working relationship with City Commission, City staff, and the public.
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Ability to communicate effectively on the telephone, in writing, and in person.
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Ability to complete work projects in a timely manner.
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Ability to read and write, understand and analyze oral and written instructions effectively.
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Ability to carry out duties with minimum supervision.
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Flexibility to work evenings and weekends as needed.
Training and Experience:
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Graduation from High School or GED equivalent is required; Associate's degree preferred.
- One year experience in library and or customer service preferred.
- Strong communication and interpersonal skills.
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Attention to detail and strong organizational skills.
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An equivalent of training and experience will be considered. May be required to work overtime if needed for special events
Licenses, Certificates, Special Requirements:
None
Physical and Mental Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Skills:
While performing the duties of this job, the employee is regularly required to use hands fingers to touch, grasp, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; have good vision (with or without correction); talk and hear; walk; sit; climb or balance; stoop, kneel, crouch or crawl; and lift, push, or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Mental Demands:
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with constant interruptions; interact with City staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee regularly works in an office environment. The employee is occasionally explored to wet or humid conditions for outreach events and outdoor programs.
Hours: Part Time
Compensation:
$13.00 - $21.33 per hour, commensurate with experience