Job Description
Summary Description:
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To oversee daily operations of assigned retail store.
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Reports to Senior Retail Sales Manager or Retail District Manager and Director of Sales and Operations.
Exemplary Duties / Responsibilities:
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The Store Manager is responsible for the daily sales and operational success of assigned store.
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He/she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
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He/she is accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
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The Store Manager is responsible for submitting and maintaining all records necessary in daily operations.
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He/she is responsible for ordering merchandise and store supplies.
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The Store Manager is responsible for maintaining store in an orderly fashion, rotating product in a timely manner, and overseeing production and pricing of merchandise.
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He/she controls inventory to maximize revenue and return on product.
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Maintains correct inventory of new goods as required.
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He/she supervises and cross trains all store personnel including new employees in all areas of the store.
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He/she is responsible for maintaining all safety, cleanliness, merchandising and display standards.
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He/she reports safety hazards and all accidents to Risk Management Specialist and Division Director IMMEDIATELY.
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He/she check in deliveries.
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He/she Answers to phone inquiries.
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The Store Manager is responsible for ensuring a high level of service and donor appreciation.
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He/she ensures all employees adhere to current Goodwill dress code/uniform policies and procedures.
Employment Standards:
Education/Experience:
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High School diploma or its equivalent.
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Three to five years experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
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Positive work history.
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Mathematical skills.
Knowledge:
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Ability to read and write.
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Ability to understand complex instructions.
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Knowledge of retail and supervision of others.
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Basic Computer Knowledge.
Skill:
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Fluent oral and written communication skills. Bilingual a plus.
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Outstanding organizational and decision making skills.
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Cooperation with Division Director and direct supervisors.
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Ability to supervise, direct, motivate, discipline staff as necessary.
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Ability to work well with the public.
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Ability to work with minimum supervision.
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Ability to write and respond to e-mails.
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Able to lift, carry, push and pull at least 50lbs.
Core Competencies I:
To perform the job successfully an individual should demonstrate the following competencies;
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Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.
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Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
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Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
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Task Management –Communicates changes and progress; completes projects on time and budget.
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Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
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Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
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Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things
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Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
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Teamwork –Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
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Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
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Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC
Salary $23.70