Patient Care Coordinator
My Doctor Medical Group is a concierge, physician-owned medical practice in San Francisco dedicated to serving the community by providing easy access to high-quality, responsive medical care in a pleasant, personalized, and professional setting.
Summary of Duties
We are seeking a full-time Patient Care Coordinator (PCC) to ensure our patients have a 5-star experience from their first inquiring phone call through their ongoing medical care. The PCC functions as a member of the patient care team and conducts all clerical and administrative duties necessary to support the medical staff in taking care of patients. Duties include patient intake, data and records management, check-in/check-out, monitoring and responding to messages on various email and messaging platforms. The PCC also coordinates referrals, requests from outside providers and vendors, patient billing, office inventory and maintains the office environment. Other front desk and back-office activities may be required as needed.
Qualifications and Skills
Excellent customer service and patient service experience is required.
A caring and compassionate personality is a must.
A high degree of detail-orientation, punctuality, time management, follow-through, and self-motivation is needed.
Must take initiative, be able to work successfully with a team, and take ownership of tasks and projects.
Candidates are required to work effectively with a diverse clientele.
Clear and effective communication skills, both verbal and written in English are needed.
Candidates must have conflict resolution skills and the ability to listen and empathize.
Requirements
Bachelor’s degree preferred.
1-5 years of directly related experience required.
One year of administrative experience in a health care setting is preferred.
Intermediate to advanced computer skills including proficiency with Apple Mac OS X, Google Workspace, Google Sheets and Docs, Slack, video conference/chat applications (Zoom, etc.), and other common office and cloud-based applications.
Experience with electronic health records and/or health care billing applications preferred.
Our staff enjoy a pleasant and collegial team-based work environment where each team member is valued and respected. Ongoing professional development for each team member is a priority, and we value continuous learning and improvement. This position offers a full benefit package.
Job Types: Full-time, Part-time
Pay: $27.00 - $33.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
- Clinic
- In-person
- Private practice
Ability to Relocate:
- San Francisco, CA 94108: Relocate before starting work (Required)
Work Location: In person