Integrative Spine and Sports and Medical Wellness is searching for a dynamic individual to join our team as a Pain Management Front Desk Manager at our Upper West location. Details about this exiting position are as follows:
Position Summary: This position is responsible for the manage of front desk associates, assisting managers and directors with administrative processes, and performing the duties of a front desk associate.
Responsibilities/Accountabilities:
- Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
- Ensures that employees have the resources, tools, and training needed to perform their duties.
- Manages the performance of staff, including evaluations, disciplinary action, and terminations.
- Manages timekeeping system for staff to ensure employees are paid accurately.
- Maintains schedule for staffing to ensure adequate coverage is available.
- Performs the role of front desk associate or insurance specialist when staffing needs require.
- Answers patient questions and responds or resolves patient concerns or frustrations.
- Maintains cleanliness and professional appearance of the front office area of the clinic.
- Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
- Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
- Performs other tasks as instructed by manager or physician.
Education, Experience, Certifications Required:
- A high school diploma or GED required. Associate or Bachelor’s degree a plus.
- Previous supervisory and team management experience required.
- 2 years of previous front desk manager or front desk supervisor experience is preferred
- Previous experience with EMR desired.
- Excellent leadership, management, and team building skills
- Must have strong verbal and written communication skills
- Experience working in a medical office, preferably in a supervisory role
- Familiarity with medical terminology
Knowledge, Skills and Abilities:
- Excellent customer service skills.
- Knowledge of medical billing and insurance related to physical therapy.
- Ability to establish and maintain effective working relationships with patients, staff and physicians.
- Great telephone etiquette and ability to speak clearly.
- Excellent written and verbal communication skills.
- Great attention to detail and organizational skills.
- Team-oriented work ethic.
- Ability to work in a fast-paced office setting.
Benefits:
- Competitive salary based on experience
- Paid time off, sick days and holidays
- Career advancement opportunities within the company
If you have the required experience and skills for this position, we would love to hear from you.
Apply now to join our integrative team as a Front Desk Manager!
Job Types: Full-time, Contract
Pay: $20.00-$25.00 per hour
Ability to Commute: (Required)
Ability to Relocate: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Med spa
- Private practice
Schedule:
Application Question(s):
- What does wellness mean to you?
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
Work Location: In person