Nuvera Communications is a leading Minnesota broadband provider headquartered in New Ulm, Minnesota. Nuvera’s state-of-the-art fiber network provides reliable and affordable residential internet service through both fiber-to-the-neighborhood and newly expanding Gig-speed fiber-to-the-home services. Nuvera also provides business services including fiber internet, voice, hosting, and managed services. Nuvera serves residents and businesses in New Ulm, Glencoe, Goodhue, Hutchinson, Litchfield, Prior Lake, Redwood Falls, Elko New Market, Savage, Sleepy Eye, Springfield, Hector, Arlington and Dassel. Nuvera also serves customers in Aurelia, Iowa.
Technical Support is a work-from-home position that provides technical assistance for customers remotely, online, or over the phone while providing personalized service and an exceptional level of expertise for customers by developing in-depth knowledge of the latest communication technology.
Position Days: Sunday through Thursday
Position Hours: 12:00 pm to 9:00 pm
The position will include:
-
Provide technical assistance and support for voice, video, and broadband customers.
-
Support customer’s software/hardware remotely or over the phone.
-
Identify, evaluate, and solve end-user problems.
-
Monitor specifically focused systems and escalate trends.
The following skills and experience are preferred:
-
2-year degree.
-
1-year experience in customer service and/or troubleshooting environment.
-
Knowledge of computers and internet technology.
Please be aware you will be redirected to our Paycom site to complete your application.
Nuvera is an EOE.