About Us:
New Empire Corp is a comprehensive real estate development conglomerate headquartered in New York City. Since its establishment in 1997, New Empire has become a leader in medium-sized residential development in the city. The group offers a range of services including procurement, analysis, planning, financing, construction and design, construction management, marketing, and property management. In prime locations throughout New York City, New Empire has successfully renovated, constructed, and developed over 120 mixed-use residential and hotel projects. Additionally, New Empire has achieved numerous accolades and accomplishments in the residential development field, including being the 2020 Sales Champion for the Neighborly LIC project, the 2021 Brooklyn Sales Champion, and the New York Sales Runner-up for the 567 Ocean Ave project, as well as the 2022 Sales Champion for boutique properties and the most investment-worthy property for the 208 Delancey project. The innovative spirit and market insights of New Empire Group have driven design innovation throughout the entire industry in New York.
Job Summary:
As an IT Support Specialist, you will be the first line of support for our company's computer systems and network, providing technical assistance to our employees and ensuring the smooth operation of our IT infrastructure. Your role includes troubleshooting hardware and software issues, assisting with system updates, and providing support for IT projects.
Key Responsibilities:
- User Support: Respond to IT support requests via phone, email, or in-person visits. Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Network Maintenance: Monitor network performance, ensure system availability and reliability. Perform routine network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
- System Administration: Administer user accounts, permissions, and access rights. Assist in network design and implementation of new solutions.
- Hardware and Software Management: Install, configure, test, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
- Documentation and Reporting: Maintain inventory of all equipment, software, and software licenses. Document internal procedures and system incidents to build a knowledge base for future reference.
- Security: Assist in implementing and maintaining policies for the use of the network, including data security protocols, to ensure the integrity and security of company data.
- Training: Provide training and support to end-users and staff on equipment operation and other technical issues.
- Collaboration: Work with vendors and other IT personnel for problem resolution and participate in IT projects.
- Emergency Response: Be available to provide emergency support or assistance outside of normal working hours as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in an IT support role.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent problem-solving and communication skills.
- Certifications in relevant fields (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.
Work Environment:
- This job operates in a professional office environment and routinely uses standard office equipment.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Job Type: Full-time
Pay: $20.91 - $25.18 per hour
Expected hours: 40 per week
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
Experience:
Language:
Work Location: In person