Job Description:
The Office Manager is a supportive role who acts in an administrative capacity to all other teams and employees, while also facilitating collaboration within the teams. The Office Manager fulfills a standard set of daily administrative tasks in support of business operations and assists sales, marketing and other administrative staff with tasks and projects as needed. This role requires an upbeat personality and a CAN DO attitude with excellent organizational and communication skills.
Basic Functions:
- Maintain presence in office, greeting clients and vendors, etc. Assist staff in office as needed.
- Managing to completion various administrative tasks as they surface.
- Managing to completion various special projects as assigned.
- Answer and route incoming requests among the team.
- Checking, filing, responding to mail and email.
- Monitor sales/marketing/accounting activity and assist those staff as needed.
- Make follow up calls on sales/marketing/accounting activities as needed.
- Preparing and mailing physical and digital marketing materials as needed.
- Support marketing activities by attending trade shows, conferences, and other related events with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
- Attend sales/marketing/accounting and company meetings and ensure tasks and deliverables are on track and compliant with company policy. Assist other staff in ensuring the successful completion of these tasks.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses as they occur.
- Understand processes in corporate systems by completing assigned training materials.
- Enter all work as activities or service tickets in corporate systems.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficient with general office applications.
- Accuracy and attention to detail.
- Enjoy working with customers and external audiences.
- Strong organizational, presentation, and customer service skills.
- Skill in preparing written communications and materials.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Typing skills to ensure quick and accurate data entry.
- Self-motivated with the ability to work in a fast-moving environment.
- Familiarity with CRM software and data entry and cleaning
Educational/Vocational/Previous Experience Recommendations:
- AA/AS preferred but not required. Preferably in marketing, business administration, or a related field.
- 1 year of experience in a professional/office work environment.
Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.