```Overview:
We are seeking a reliable and detail-oriented Housekeeping Clerk to join our team. As a clerk, you will be responsible for attending to all requests for the housekeeping department by phone, housekeeping mobile application(s), e-mails, hotel software, etc. You shall also be responsible for receiving, properly recording/documenting, and following up on any guest requests. You shall also be responsible for maintaining the cleanliness and orderliness of the housekeeping office and storage areas.
If you have a strong work ethic and enjoy working with a team who supports you, we would love to hear from you.
Roles and Responsibilities:
- Answer all telephone calls promptly and courteously (all guest requests are to be promptly followed up and channeled through the proper personnel).
- Maintain close coordination with other departments.
- Check all keys and all forms on a daily basis.
- Monitor villa cleaning status throughout the shift.
- Prepare daily attendance report.
- As required, receive calls for maintenance items from room attendants, submit maintenance work orders to the Engineering department and follow up on open work orders.
- Prepare report of monthly amenities.
- Enter the relevant room status changes on the software as per the instruction given by team leaders.
- Prepare the room discrepancy list for the Front office.
- Prepare the VIP amenities list.
- Prepare the Mini BAR consumption list.
- Post minibar and laundry charged to the respective guest folios.
- Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.
- Prepare the missing/broken item register.
- Assume any other duties assigned by the Executive Director of Housekeeping as required.
- Follow established safety procedures and guidelines.
- Adhere to company policies and procedures.
Specific Job Knowledge, skills and abilities:
- Familiarity/experience with housekeeping management practices is a plus
- Strong attention to detail and ability to follow instructions
- Excellent time management skills to ensure tasks are completed efficiently
- Ability to work independently or as part of a team, with minimal direct supervision
- Prior clerical/administrative experience is a plus
- Requires excellent, professional communication skills, both verbal and written
- Must possess basic computational ability
- Must be service oriented
- Must maintain a neat, clean, well-groomed appearance
- Proficiency in computer programs like MS Word, Excel, Outlook, Teams and working experience in popular hotel software is an added advantage
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person