About Us:
Norsland Lefse has been a cornerstone in celebrating Norwegian and Scandinavian cultural traditions since 1983. As a small, growing team, we are committed to continuous improvement and are excited to expand our legacy of producing high-quality lefse and other products. We are looking for enthusiastic team members to join us on this journey.
*
Position Overview:*
We are seeking a detail-oriented and customer-focused Office Administrator to join our team. This role is integral to our e-commerce operations, ensuring smooth order fulfillment and exceptional customer service for our online store and Amazon marketplace.
*
Key Responsibilities:*
- Order Management: Login to BigCommerce and Amazon to retrieve orders. Pack orders for shipment and print shipping labels using XPS Software.
- Customer Service: Respond to customer requests via phone and email. Handle inquiries about product availability and shipping times. Assist customers with order placement and troubleshooting.
- Inventory Management: Update inventory information on Amazon and BigCommerce to ensure accurate stock levels.
- Invoicing: Create invoices in QuickBooks Online for phone orders.
- Administrative Support: Answer phones, manage office communications, and perform other administrative tasks as needed.
Qualifications:
- Experience:
- Previous experience in an administrative or customer service role, particularly in an e-commerce or manufacturing environment, is preferred.
- Skills:
- Strong computer skills, including proficiency with QuickBooks Online and Microsoft Excel.
- Familiarity with e-commerce platforms (BigCommerce, Amazon, Shopify, Wix, etc.).
- Excellent customer service skills, with the ability to empathize and support customers in resolving issues.
- Strong communication skills, both verbal and written.
Good troubleshooting and problem-solving abilities.
*
Work Environment:
Norsland Lefse is a small, collaborative team that values innovation and dedication. We foster an environment of continuous improvement and are passionate about growing our brand and celebrating cultural heritage through our products.
*
Preferred Skills:*
- Proven ability to quickly learn and adapt to new software programs.
- Experience with QuickBooks Online software is a plus.
Norsland* Lefse is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
Job Type: Part-time
Pay: From $15.50 per hour
Expected hours: 15 – 30 per week
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person