CASE MANAGER
Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.”
Employees in this clinical position are responsible for ensuring continuity of services, with a primary responsibility for assuring that the five case management functions are carried out: assessment, planning, linking, monitoring, and advocacy. The Case Manager (Care Coordinator) is an advocate and service broker for the consumer and is a resource to the treatment staff. The Case Manager reports to the Operations Manager as assigned. This position has no direct supervisory responsibilities.
ESSENTIAL POSITION FUNCTIONS:
- Coordinate Person-Centered Planning, including integrated care planning, with an emphasis on whole health and wellness recovery plans for those with chronic health and/or substance abuse issues. In doing so, attends to the total spectrum of the individual's needs, including but not necessarily limited to: housing, family relationships, social activities, education, finance, employment, health, recreation, mobility, protective services and records.
- Collaborate with consumers and other providers: continually assessing the consumer’s needs and developing treatment goals, objectives, methodologies, and timelines; and evaluating progress toward those goals. • Locate, obtain, and coordinate services outside and inside the CMH system as indicated by the individual plan of service (IPOS).
- Provide supportive services(including health education specific to his/her illness or needs) to the consumer and his/her family or other natural supports as part of the health and wellness recovery team.
- Intervenes when necessary to assure implementation of the plan (IPOS)
- Request and facilitate, when necessary, review of the IPOS by the individual's interdisciplinary team
- Ensure the flow and exchange of information (within HIPAA law) among the consumer, family members or other natural supports, and linked providers.
- Conduct orientation and annual integrated psychosocial assessment of individual consumer needs.
- Documents activity in accordance with state and agency guidelines in an electronic medical record.
- Establish and maintain an effective liaison between NLCMHA and outside providers.
- Participates in Quality Assurance case review procedures, including consumer satisfaction.
- Maintain current knowledge of mental health, chronic disease, and substance abuse symptomatology, including intervention and treatment strategies for selected health conditions.
- Monitor treatment plan follow-up, services to consumer and over-all conditions. Works with the providers to make necessary improvements. Follow-up problem areas as appropriate.
- Facilitate consumer’s benefits (e.g. SSI, Medicaid, SSB, Medicare).
- Review and coordinate with team and provider on decision involving hospitalization, respite and/or transfers/level of care changes. Implements plan of action on transitional care across settings.
- May participate in interventions, assessments, and other aspects of crisis services during and after hours as necessary.
- May provide telephonic reminders of appointments and/or assistance with making appointments.
- May deliver medications to consumers as requested and observe setup of consumer's medications.
SUPPLEMENTARY FUNCTIONS:
- May represent NLCMHA on internal/external committees or work groups to enhance organizational performance and development and quality of care, including Quality Improvement activities.
- May participate in community education/community caregiver activities.
- May receive and assist in resolving complaints or inquiries related to services provided by NLCMHA.
QUALIFICATIONS & COMPETENCIES:
Credentialed by NLCMHA to provide services in this professional discipline.
LICENSING or CERTIFICATIONS:
Must have licensure with the State of Michigan as a Licensed Bachelors Social Worker, Limited Licensed Bachelors Social Worker or licensed RN considered. Must maintain licensure.
MINIMUM EDUCATION & EXPERIENCE:
Bachelor’s Degree in Social Work from an accredited university, or a Degree in Nursing. One (1) year of experience in developmental disabilities or mental illness areas is preferred.
Pay: $56,450 - $64,950
Benefits:
- Medical Insurance (4 options)
- Dental Insurance (2 options)
- Vision Insurance (2 options)
- Health Savings Account
- Healthcare and dependent care flex spending account
- MERS Retirement Plan (with Employer matching up to 5%)
- Guaranteed step increase every year on your anniversary
- Paid Time Off (18 days in 1st year)
- Holidays (13 days)
- Sign On Bonus
- Referral Bonus (when you refer someone to join our team)
- Employee Assistance Program
- Short Term Disability
- Long Term Disability
- Accidental Death & Dismemberment Insurance
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- This position may require irregular hours.
- This position may require travel by personal vehicle if an agency vehicle is not available.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
- Frequently: Hand/finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work