The Technical Writer position is part of the Human Capital Management (HCM) Security and Preparedness Sub-portfolio Veteran Affairs Centralized Adjudication and Background System 2.0 (VA-CABS 2.0) team within the Human Capital Management (HCM) portfolio in support of the US Department of Veterans Affairs, Consolidated Corporate Support Services (CCSS) program.
Within the Human Capital Management (HCM) Product Line, VA-CABS 2.0, The Veterans Affairs Centralized Adjudication Background Investigation (BI) System 2.0 (VA-CABS 2.0) provides the Office of Operations, Security and Preparedness (OSP), Office of Personnel Suitability and Security (PSS), with a centralized case management system for adjudication tracking. The Salesforce VA-CABS 2.0 tool provides the PSS team with an efficient platform managing pre-appointment, suitability, and the security clearance process for each case. This system is used to onboard VA staff, contractors, affiliates, trainees, and volunteers. This application is part of the Salesforce Government Cloud Plus - Enterprise boundary. VA-CABS 2.0 manages the full lifecycle of investigations supporting Security Specialists in the adjudication process.
The primary role will be to support the creation of comprehensive set of turn-key documents for the VA-CABS 2.0 and its related supporting areas, document existing technical and operational processes and architecture, document interfaces, policies and procedures, and provide managerial oversite and assurance of requirements delivery.
Duties:
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Plan, develop, organize, write and edit operational procedures, policies, SOPs, and manuals.
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Research, develop and document technical design specifications specifically related to Salesforce.
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Produce deliverable-ready documentation.
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Develop and Maintain turn-key documentation for the project.
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Analyze documents to maintain a continuity of style/content.
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Manage updates and revisions to project documents.
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Manage and maintain meeting documentation.
Requirements:
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Experience in documenting technical content, including specifications, produce product procedure, and user guides.
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Expertise working within the Salesforce platform, familiarity with the technical components of Salesforce.
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Proficient in MS Office Suite
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Strong attention to detail
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Skilled at prioritization and multi-tasking
Required Education, Experience, and Clearance:
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Bachelor’s and five (5) years or more experience OR
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Master’s and three (3) years or more experience
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Ability to obtain a VA Position of Public Trust – Medium Background Investigation (MBI)
Must Have:
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Mastery in analytical, verbal, and written communication skills
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Highly motivated self-starter with a positive attitude and outstanding interpersonal skills
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Strong work ethic and technical knowledge that sets the standard for other technical personnel on the program to aspire to, with mastery in the ability to self-manage workload and deliverables under tight deadlines.
Nice to Have:
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Government experience (VA)
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Commercial off the Shelf (COTS) application experience