*Bilingual Skill of Japanese & English is required
*勤務開始時の引越のサポート費用はロケーションにより検討可能
*スキル・経験値によりEngineer level 1かEngineer level 2のいずれかにて検討可能
*以下のいずれか、包括的にカバーする必要はなく、経験や長けているスキルがあれば、検討可能
- ネットワーク
- サーバー
- PC/クライアント周り
- システムエンジニア
- ネットワーク
- サーバーエンジニア
- ヘルプデスク
- セキュリティー
雇用形態:正社員
勤務形態:On-Sight
*ExemptかNon-Exemptかに関しましては、州で定められた制度、経験値などを考慮
<Company>
The Company's principal business is the provision of Internet access services and network-related services. The company is known as Japan's first independent Internet pioneer.
The company has a customer base of several thousand customers, including government agencies, large corporations, and large-scale portal sites. While its main business is providing network solutions for businesses, it also operates an ISP (Internet Service Provider) for individuals.
<Responsibilities - Engineer Level 1>
- Configure internal-office server, PC, network, telephony hardware, and software for customers.
- Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
- Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.
- Provide support for server, PC, network, telephony hardware, and software administration to customers.
- Perform installation and troubleshooting at site. (Required business trip.)
- Compose and issue work records and project records of installation and configuration for each customer.
- Report and archive actual solution and countermeasure of troubleshooting for future reference.
- Report the status of each project and troubleshooting progress to your team/project leader.
- Perform product research and market trend analysis as requested by your team leader.
- Draft proposal and/or quotation for customers as requested by your team leader.
- Control projects, vendors and sub-contractors for delivery and completion of projects on time.
<Responsibilities - Engineer Level 2>
- Analyzes potential client’s needs, market trends & demands. Creates made-to-order services and products for clients with utilizing available Internet related Products, Services and Technologies.
- Implement and upgrade existing and new services & solutions.
- Technical Consultation for customers.
- Technical Project Management for pre-sales and post-sales.
- Control projects, vendors and sub-contractors for delivery and completion of projects on time.
- Provide installation, analysis and other field services at site.
- Operate, maintain, and troubleshoot Network/Server/IT related systems.
- Customer support for high technical level issue.
- Troubleshooting of high technical level issue for 24 hours x 7days on-call duty (Not full shift duty).
- Manages existing accounts for all technical issues.
< Technical Qualifications - Engineer Level 1>
- Maintain the following latest standards of technologies to provide appropriate IT-solutions which meets the customer’s requirement.
- Microsoft, Citirx, VMware and other major software vendor's product.
- Cisco, Fortinet, Palo Alto and other major network vendor's devices.
- Unix/Linux, Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Local and Wide Area Network technologies.
- Virtualization and storage technologies.
< Technical Qualifications - Engineer Level 2>
Adjustable to the latest standard of technologies to provide appropriate IT-solutions that meets customer’s requirement.
- Microsoft, VMware, Symantec and other major software vendor's product.
- Cisco, Palo Alto and other major network vendor's devices, software and services.
- Unix/Linux and Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Local and Wide Area Network technologies.
- Virtualization and storage technologies.
<Reporting - Engineer Level 1>
- This position reports to Manager, department of Professional Services.
- Others will be designated by President & CEO if necessary.
<Reporting - Engineer Level 1>
- This position reports to Manger or General Manager, Professional Services department.
- Others will be designated by President & CEO if necessary.
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Application Question(s):
- Will you need any VISA sponsor in the future?
Language:
Ability to Commute:
- New York, NY 10022 (Required)
Ability to Relocate:
- New York, NY 10022: Relocate before starting work (Required)
Work Location: In person