Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.
With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace, and defense, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.
Looking for an OSP Operations Manager
Role and Responsibilities:
· Delivery & Execution: Responsible for the successful execution of Telecommunications Network Planning, Design, Field Operations, and Software Solutions projects across the US.
· Ensuring quality, on-time delivery of the projects with minimum hand-holding from the customer
· Analyzing the daily project report foreseeing the risks, and planning the mitigation to avoid any slippages of commitments to the customer. This role will start with one of our major customers in the US, and then the business intends to expand the portfolio for the rest of the customers in the US.
· The candidate should have any experience working with Tier 1 telecom service providers in a Delivery/Program Management/technical consulting role will be an added advantage.
· Building Proactive proposals – exploring ongoing engagements and identifying business opportunities, adjacencies, and innovation areas to support lead generation activities with Sales and BD teams, building proactive propositions & working collaboratively with the Sales team to improve the win ratio & Topline.
· Liaise with the customer at various locations to coordinate the work with the offshore team.
· Customer Centricity: Build relations with various regional offices of existing customers, and have regular meetings as required
· Attending periodic governance meetings with customers regularly through WebEx/in person and updating the progress of the projects
· Conducting meetings with project leads, third-party vendors, and other stakeholders periodically and taking update on implementation, challenges and addressing them as deemed necessary
· P&L responsibility to meet the Top line & GM% budgeted numbers
· Work collaboratively with Sales, BD & Operations team on the revenue budgets, forecast & achievement
· Help in building the Tech Portfolio for NAM region: CSP Proposition for Organic growth with strategic accounts approach / Inorganic growth on FTTx plus CSP & Enterprise proposition by Partner led / In-house & Inorganic growth
· Compliance: Work closely with the team to ensure the process and policies are implemented and report the metrics.
Desired Skills and Experience:
Desired Skills and Experience:
· Diploma/Degree in Engineering or Telecommunication
· Delivery, Technical pre-sales consulting experience and/or understanding of networks FTTx,
· Construction, Fiber, FTTX, FTTH
· Hands on Exp.the
· Managing OSP team
· Program management skills.
· Willingness to travel across the US
Responsibilities
- Establish and maintain business standards for accuracy, productivity, and reliability
- Manage the daily functions of the business
- Prepare annual performance review and reevaluate processes
- Ensure regulatory, compliance, and legal rules are followed
- Manage budget to align with goals of business
Qualifications
- 3+ years of experience in a similar role
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within the business
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- Plano, TX 75074: Relocate before starting work (Required)
Work Location: Hybrid remote in Plano, TX 75074