*To be considered f
this position you m
t live in
- aroun
- an Antonio. Thi
- osition requires
- PERSON training in
- Antonio for approximately
- eeks. Once Training is co
- ete the position
- ll be fully remote.*
- BC is hiring P
- ent Reminder
- vices Represe
- tives*
*Job Descript
- :*
Through inbo
- /out-bound cal
ing, collects pas
- ue payments and/
- payment arrangeme
ts to resolve
ccounts.
*Location:
- an Antonio, TX area
*Start date:* January 16, 2024
*Base pay:
16/hour (plus incentives
*Training:* Monday - Friday 10:00am - 7:00pm (5 weeks total, 2 weeks on-site)
*Post-training Schedule Options: *11am-8pm
*all schedules come with a $1 shift differential and a rotating Saturday shift from 9:30am-6:00pm
SWBC is seeking a talented individual to communicate with various financial institutions’ borrowers, through inbound and/or out-bound calling, to negotiate past due payments and resolve delinquent accounts. This role communicates with borrowers diligently, courteously and professionally while maintaining adherence to all federal, state and corporate regulations.
_*Essential duties include the following:*_
* Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts.
* Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
* Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions.
* Accurately processes electronic payments using the ECM/Portal system.
* Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.
_*Serious candidates will possess the minimum qualifications:*_
* High School Diploma or equivalency.
* Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
* Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
* Call Center experience preferred.
* Bilingual preferred.
* Able to prioritize multiple tasks to ensure successful completion of duties.
* Able to sit for long periods of time.
* Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
* Able to type a minimum of 35 wpm.
_*Based upon employee eligibility_
_*Additional Information:*_
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
*Please note, SWBC does not hire tobacco users as allowed by law.*
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* Work from home
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* Remote
Ability to Relocate:
* San Antonio, TX 78249: Relocate before starting work (Required)
Work Location: In person