FIGS is seeking a Community Hub (Sales) Associate to serve as the face of our Rittenhouse Community Hub. In this role, you will provide customers with an exceptional in-Hub shopping experience while assisting with all aspects of store operations. This position reports directly to the Community Hub (Store) General Manager.
What You’ll Do:
- Assist with all aspects of Community Hub setup
- Organize merchandise, set and stock the sales floor, and ensure that the Community Hub is always maintained according to FIGS’ operational standards
- Welcome customers to the Community Hub and engage them in meaningful conversations about FIGS’ brand and mission
- Develop deep product knowledge in order to educate healthcare professionals about FIGS’ products and our focus on fabric, fit, and function
- Help customers find their desired style, color, and size, and suggest complementary products
- Anticipate customer needs and go above and beyond to provide an exceptional FIGS experience
- Support the Hub sales plan to ensure daily, weekly, and monthly sales targets are met
- Support customer transactions, including purchases, returns, exchanges, and online orders placed in the Hub
- Provide insights on replenishment needs, and participate in regular inventory counts
- Assist in planning and executing in-store events and initiatives
- Support all operational needs related to the customer journey, including the Rittenhouse Community Hub cafe experience
- Represent the FIGS brand, mission, and values in action
Qualifications:
- Flexible schedule, with the ability to work weekends and holidays
- Prior retail sales experience
- Excellent interpersonal and communication skills
- Fluency in English required; conversational Spanish skills a plus
- Basic retail math and computer skills; experience with Shopify POS a plus
- Attention to detail and problem-solving skills in a fast-paced environment
- Knowledge of or interest in fashion design a plus
- All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
Other must haves:
- Positive attitude
- Proven work ethic and integrity
- Ability to respond to short term deadlines
- Detail and quality oriented
- Desire to excel and grow with FIGS
- 100% awesome, like our scrubs
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Philadelphia, PA (Required)
Work Location: In person