Who we are
Jackson Plumbing, Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.
JOB SUMMARY: The Director of Operations is responsible for leading the day-to-day operations through the collaboration with leadership from field production, operational support, and finance, to achieve the organizations business objectives and strategic goals.
What You’ll Do
Key performance objectives including anticipated time allocation and in order of priority are:
1.
Manages and leads the day-to-day operations to ensure processes and controls are in place to maximize profitability of the organization while supporting a culture of accountability.
(35%)
2.
Manages and leads the development of an engaged operation’ team to achieve organizational goals for growth, financial performance, and long-term sustainability.
(25%)
3.
Collaborates with the President to ensure clarity and direction of the organization and achievement of strategic goals.
(15%)
4.
Continually develops, enhances, and oversees the brands customer journey and service delivery to provide a premier customer experience and supreme technical service.
(15%)
5.
Creates and maintains business relationships to drive and achieve organizational growth.
(10%)
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.
Interpersonal Responsibilities
- Maintains strong relationships with customers, employees, AHHS Leadership team, and management team.
2. Serves as a trusted advisor, sounding board, and confidant to the General Manger. Advises on a range of matters involving location and regional strategy, operations and staff.
- Assists with succession planning and continuously evaluates the talent base and overall bench strength of the organization. Assures team continuity through identification of high potential employees, and gaps in key areas, along with the development of plans to address future staffing needs.
- Establishes staff accountabilities, clear expectations for performance outcomes and key performance indicators and behaviors. Provides feedback on results and oversees the performance management process for the organization.
5. Improves the organization’s effectiveness through coaching, training and problem solving as well as fostering a result driven, solutions-oriented environment that is highly collaborative and challenges team members to reach their full potential and achieve long-term success.
6. Encourages and seeks opportunities for collaborative efforts across departments, seeks understanding of issues, anticipates and troubleshoots problems, and resolves escalated matters involving staff or customers. Consults with President and management team to discuss issues, coordinate activities, and resolve problems.
Operational Responsibilities
1. Adopts a systems view of the organization and ensures cross-functional communication occurs between departments as well as a clear understanding of the “big picture” by department managers.
2. In collaboration with the President, continually assesses and verifies the organizational capabilities and capacity, advocating for change as appropriate, and eliminating practices that could reinforce silos within the organization or adversely affect providing residential and commercial customers a seamless sales and service experience.
3. Leads the development of the business company’s revenue forecast and operating budgets for review and approval by the President. Monitors key performance indicators and meets with department managers regularly to understand departmental trends and what’s influencing performance outcomes. Champions initiatives to address plan variances and managing budget within established parameters.
4. Monitors initiatives by department managers to achieve budgeted results and other financial and non-financial goals. Ensures allocation of resources align with the needs of the department and operations has the proper infrastructure, systems, reporting policies and procedures to effectively scale and meet productivity and efficiency standards.
5. Provides the President with regular status updates on the organization’s performance and analysis of the critical success factors that affect daily and long-term operation of the organization.
6. Continually seeks feedback regarding processes improvement and leads the evaluation of systems and processes that result in efficiency and productivity gains. Works with managers to identify continuous improvement opportunities for service delivery and operational effectiveness. Compares operating results to performance targets and ensures that appropriate measures are taken to correct unsatisfactory results.
7. Establishes service level agreements, monitors vendor performance, and advises on service recovery plans to address significant performance issues affecting operations.
Organizational Responsibilities
1. Leads the strategic planning process and development of long-range operating objectives, plans and policies. Drives the execution of assigned initiatives that support the strategic and operational objectives of the business unit. Keeps all stakeholders informed about that status of the associated action plans and works across functions, as required, to produce the desired outcomes.
2. Maintains a positive and productive relationship with the Board of Advisors and seeks their counsel to challenge internal assumptions and decisions affecting the company’s business model. Presents information to the Board and assists the President with establishing meeting agendas for processing key issues facing the company.
3. Assists the President with assessing the company’s design and aligning the organizational structure, roles, responsibilities and individual performance to Jackson’s strategy.
What you need to succeed:
PERFORMANCE FACTORS: The performance factors described here are core abilities that translate into desired on-the-job behaviors which contribute to successfully achieving the performance objectives of this job and carrying out the assigned responsibilities.
1. Leadership: Inspires others with a compelling vision; takes risks for the sake of principles, values or missions; builds trust and demonstrates integrity with noticeable congruence between words and actions (walks their talk); demonstrates optimism and positive expectations of others; delegates appropriate responsibilities and authority; involves people in decisions that affect them; addresses performance issues promptly, fairly and consistently; adapts methods and approaches to the needs and motivations of others.
2. Goal Achievement: Establishes goals that are relevant, realistic and attainable; identifies and implements required plans and milestones to achieve specific business goals; initiates activity toward goals without necessary delay; stays on target to complete goals regardless of obstacles or adverse circumstances.
3. Personal Accountability: Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes.
4. Persuasion: Utilizes the knowledge of other’s needs, wants, beliefs, attitudes, and behavior to promote a concept, product, or service; uses logic and reason to develop rational arguments that challenge current assumptions, attitudes, beliefs, and behavior; adapts techniques and approaches to the needs and wants of those being influenced.
5. Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
6. Planning And Organizing: Works effectively within established time frames and priorities; utilizes logical, practical and efficient approaches; prioritizes tasks for optimum productivity; develops procedures, processes and systems for order, accuracy, efficiency and productivity; anticipates probable effects, outcomes and risks; develops contingency plans to minimize waste, error and risk; allocates, adjusts and manages resources according to priorities; monitors implementation of plans and makes adjustments as needed.
7. Employee Development/Coaching: Expresses confidence in others’ ability to perform; identifies developmental needs; encourages initiative and improvement; provides opportunities for training; gives new, difficult and/or challenging work assignments; acknowledges and praises improvements; trains, coaches and mentors others to develop; views mistakes as opportunities for learning; promotes learning and growth.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position requires the employee to communicate verbally and in writing, hear a conversational level, use both hands and legs, operate a motor vehicle and occasionally (6-33% time on job) perform job tasks requiring the use of a variety of personal protective equipment, such as, eye and hearing protection and hard hats, infrequently (2-5% time on job) requiring the use of safety gloves and boots, and rarely (1% time on job or less) require the use of a respirator and body protection.
While performing the duties of this job, the employee will be required to frequently (34-66% time on job) sit, occasionally (6-33% time on job) stand, walk, climb stairs, repetitively use fingers, twist/bend wrists and have wrists and feet in prolonged positions of flexion or extension. The employee will infrequently (2-5% time on job) be required to stoop, kneel, crawl, balance on scaffold, climb ladders, pull hand over hand, repetitively grasp items with pressure, twist/turn, reach, do incentive work or operate hand and foot controls.
The lifting and carrying requirements of the job require the employee to occasionally (6-33% time on job) lift and carry up to 35 pounds a distance of up to 30 ft. The employee will infrequently (2-5% time on job) lift or push up to 50 pounds a distance of up to 30 ft.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will frequently (34-66% time on job) work indoors. Occasionally (6-33% time on job) the employee will be required to travel, work outdoors in temperatures below 55°F and in heat 90°F, around vibrations and dust greater than a nuisance, moving vehicles. The employee will also infrequently (2-5% time on job) work in temperatures over 100°F , work alone, below ground and in confined spaces, with machinery with moving parts, with grease and oils, ladders/scaffolds, chemicals, mists, gases and odors and with hands in water.
MINIMUM QUALIFICATIONS
1. Experience: A minimum of 5 years of senior level executive experience managing staff and operations in a service-based industry.
2. Reasoning Development: Apply business management principles to define problems, collect data, establish facts, and draw valid conclusions. Deal with several abstract and concrete variables.
3. Mathematical Development: Proficient in applying mathematical operations for analyzing, interpreting and assessing strategic opportunities, business performance, and operational issues.
4. Language Development: Ability to read and interpret technical journals, financial reports, legal documents, workplace rules and procedures; prepare business letters, summaries, and reports, using a prescribed format and conforming to all rules of punctuation, grammar, diction and style; speak with poise and confidence, using correct English.
5. Licensures and Certifications: None Required.
6. Education: Bachelor’s degree or higher.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
· Incentive/Commission/Bonus opportunities (Based on role / grade level)
· 401(k) retirement savings plan with matching company contributions, eligible on your first day!
· Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
· Warehouse Merchandise Discount!
· Paid time off & paid holidays (depending on role and month of hire)
· Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others- Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
· Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
· Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Compensation Details
$120000-140000 Yearly + Incentive Bonus
About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Decatur, AL: Relocate before starting work (Required)
Work Location: In person