Job Title: Receptionist
Location: River Mills Assisted Living - Chicopee, MA 01020
Hours: Part Time Evenings 3pm to 7pm
Job Description:
Responsible for operating telephone/communication center and serving as the information/referral center
for all residents, staff, and departments. Provides services and support to staff in a manner that meets or
exceeds community expectations. Part Time Evenings 3pm to 7pm.
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or
without appropriate reasonable accommodation.
Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose
of callers, and forwards calls to appropriate personnel or department.
Retrieves messages from voice mail and forwards to appropriate personnel.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are
unavailable.
Answers general questions about the community and provides callers with address, directions,
and other information and refers other specific questions to appropriate staff.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate
personnel.
Receives, sorts, and routes mail, and maintains and routes publications.
Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming
faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when
necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Collects rent checks from residents and family members and provides needed information to
Business Office Manager.
Collects money for meal tickets, etc.
May perform other duties as assigned.