PM In-room dining server
Embark in this Journey with us!
The in-room dining server for Meyer Jabara Hotels and the Hilton Wilmington/Christiana is a key team player, as is in direct contact with the guests and has the guest’s satisfaction in mind every step of the way.
The candidate will fulfill the following tasks:
- Answer the telephone within three (3) rings with established standard telephone greeting.
- Take order with 100% accuracy.
- Advise guest of all promotions, and/or daily specials and apply upsell techniques when applicable.
- Help with tray set up, tray clean up, supplies stocking.
- Settle all checks to the correct method of payment. Prepare and balance the day’s receipts at the end of the shift.
- Responsible for answering all telephone calls and prioritizing said calls.
- Demonstrate very good telephone etiquettes.
- Directly be involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
- Knowledge of room service menus and ongoing promotions in the F&B outlet.
- Ability to provide recommendations and suggestions to guests upon request.
- Knowledgeable of all services, facilities and products offered by the hotel.
- Demonstrate the satisfaction of all guests by ensuring prompt, courteous and efficient service always.
- Display excellent conversation skills and selling techniques.
- Pay attention to guest orders and know the menu thoroughly.
- Write down all information’s clearly. Highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Ensure correct posting in POS system for communication to the service and kitchen department.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints, and all issues in a professional manner.
- Demonstrate knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure that the place of work and surrounding area is kept clean and always organized.
- Ensure proper appearance and grooming while on duty.
- Perform any other assigned reasonable duties and responsibilities as assigned.