General Summary:
Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than in an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems, and more. The more truly capable the engineer is in all these areas, the higher the utility value.
Position Responsibilities:
- DAILY time entry accounting for at least 8 hours
- Documentation of Client Networks
- Small Projects
- Assist Sr. Engineers on Larger projects
- T&M service requests
- Backup Maintenance
- Configuration of standard POP, SMTP & Exchange clients including Outlook
- Installation, configuration, troubleshooting, and customization of MS Office Suite applications per customer's preferences
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
- Network Server – Experience preferred with Windows Server
- Configure file, print, and remote access services
- Administration, including add/remove users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
- Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others.
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies using self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals.
- Willing to work occasionally and/or be on-call overtime, holidays, and weekends
Knowledge, Skills, and Abilities:
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Terminal Services & Citrix
- Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
- Working Knowledge of Wireless Technologies
Credentials and Experience:
- Engineer with two to four years’ experience
- Minimum 2 years’ experience – Cisco Switching, VLAN, Routing, Firewalling Support
- Minimum 2 years’ experience - Mobile Messaging Technologies (Blackberry Enterprise and/or ActiveSync) Support
- Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
- Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Consistently bills 3-X W2
- Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
- Solid dependable engineer, follows directions and maximizes billing opportunities
- Consistently receives good client feedback
WHAT’S IN IT FOR ME?
- Health, Dental, Vision Insurance
- 100% Company-paid Disability Insurance/Life Insurance
- Open Paid Time Off
- 401K Matching
- Paid Certification Training
- Team Building Activities
- Monetary Tenure Recognition
- Community Involvement / Career Development Day
Professional Overview
- In business since 1984
- Large regional business with 6 offices in 5 states across the Midwest & Southeast region
- Ranked as a top managed services provider by Channel Futures since 2008
- Named a best place to work in Kentucky since 2015
- Distinguished as a SOC 2, Type II certified company
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Chattanooga, TN 37421 (Required)
Work Location: Hybrid remote in Chattanooga, TN 37421