Reporting directly to the Chief Financial Officer and working under direct supervision, the employee operates multi-line switchboard, responds, and relays incoming calls to appropriate staff, receives visitors and performs other clerical duties including coding, distributing incoming mail, and preparing all correspondence for outgoing mail on a daily basis.
Primary Accountabilities
Routes incoming telephone calls to appropriate staff and transfers calls to voice mail system for staff not available at time of call if requested by caller.
Obtains appropriate information from callers, so telephone call can be properly routed.
Places agency's telephone system on-call forwarding each day at 5:00 P.M. and removes the agency's telephone system from call forwarding at 9:00 A.M. of each workday.
Receives daily non-emergency telephone messages from voice mail and transfers the message to the appropriate staff member.
Receives visitors, obtains name and nature of business, and informs appropriate staff member via telephone or intercom system of the visitor's arrival. If staff member is not available and the visitor needs immediate assistance, the office person is contacted and informed of visitor and nature of visit.
Transfers consent requests, discharge requests and deaths to office person if assigned case worker is not available.
Maintains and updates required data related to the Agency's postage meter.
Receives, codes, distributes incoming mail, and prepares all correspondence for outgoing mail such as FedEx, UPS, Priority Mail and maintains log for tracking purposes.
Logs incoming ward’s funds received to Bookkeeping and Administration departments.
Assists in scanning various documents such as ward bank statements, entitlement cards, insurance cards, etc.
Scans wards’ Medicare/Medicaid statements into GMS and sends to Scanning/Filing Clerk for filing.
Additional responsibilities may be assigned as needed.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Guardianship Program of Dade County, Inc.
Receptionist – Job Description
Education, Skill Requirements and Other Essential Functions
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A high school diploma or general education degree (GED) is required with a minimum of one (1) year previous experience within an administrative work environment and heavy, multi-line phone work environment. A combination of work experience and education will be considered.
Must be proficient in basic computers skills, especially in Word, Excel, Outlook for email and Internet and other internal and external software applications.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos; as well as the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to vendors, clients, and other employees of the Agency. Bilingual language capabilities (English/Spanish) is required.
MATHEMATICAL SKILLS
Ability to add/subtract two-digit numbers and to multiply/divide 10’s and 100’s. Ability to perform these operations using units of standard money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one or two step instructions. Instructions furnished in written and oral form. Have the ability to deal with everyday problems in a professional and effective manner.
CERTIFICATES, LICENSES, REGISTRATIONS
None required
CRIMINAL, DRIVING & CREDIT VERIFICATIONS
As a condition of employment, requires an acceptable criminal background verification, driving record, and credit check during the pre-employment process and throughout employment which is reviewed, verified, and approved according to state guidelines.
Working Conditions
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
Guardianship Program of Dade County, Inc.
Receptionist – Job Description
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually moderate to loud.
Read,
Job Type: Full-time
Pay: $34,000.00 - $38,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Doral, FL: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English and Spanish (Required)
Work Location: In person