Trade Floor Support
- Windows 10 OS
- Windows OS based laptops and desktops
- Virtualization (over all)
- Virtual Desktop Infrastructure Support
- Citrix Environment & Application Virtualization
- Thin Client Support – i.e. Dell Wyse 3040 and Dell Wyse 5070
- MS Office Products & MS O365 Platform
- IT Asset Management and Software License Management
Job Description:
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- Holding IELTS certification at minimum level of 5 ~6
- Excellent verbal and written communication skill in English Languages
- Effective communication with excellent probing skills.
- Self-motivating, proactive and a team player.
- Able to operate within customer standard operating procedures
- Hardware knowledge for Desktop & Laptop with Microsoft Windows 10 OS
- Knowledge in Office 365
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
- Able to operate effectively in a team environment with both technical and non-technical team members
- Experience in a large organization call handling, knowledge navigation, troubleshooting on a large-scale help desk environment
- Working knowledge of ITIL methodologies, such as Incident, Request& Problem management
- Working technical knowledge of current protocols, operating systems, and standards.
- Knowledge of all software applications used within the organization
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately and holding accountability.
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Standard 9 Hours of shift (including 1 hour of lunch) – weekends are officially OFF, except special requests for change.
Job Types: Full-time, Contract
Pay: $24.00 - $25.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- New York, NY 10019 (Preferred)
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person