2 MONTH CONTRACT WITH EXTENSIONS
20 hours a week guaranteed a+ option of 20 more
Required Skills and Experience *
2+ years of experience in Help Desk/Service Desk Analyst role
Experience in Healthcare setting
Experience with Outlook troubleshooting
Strong use of Active Directory
Strong understanding of command-line shortcuts
Experience troubleshooting: network, software, hardware
Experience working with a ticketing system
Strong verbal communication and ability to de-escalate conversations
Nice to Have Skills and Experience
Enterprise level environment (High volume of calls)
Security + , Cisco Certs
Experience with Epic EMR
Job Description *
A large healthcare provider in the San Diego area is looking for a fully remote Service Desk Technician to join their team. They will be supporting upwards of 26,000 end users. The majority of their day to day will be over the phone end user support. The technician can expect 30-60 touch points a day. They will be resolving issues related to Windows, general software, hardware, and networking. Inquiries may additionally come in through the ServiceNow ticketing platform.
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Application Question(s):
- Do you have experience with Outlook troubleshooting, Active Directory, and ticketing systems?
Experience:
- Help Desk/Service Desk Analyst: 2 years (Required)
- Active Directory: 1 year (Preferred)
Ability to Relocate:
- San Diego, CA: Relocate before starting work (Required)
Work Location: In person