VRE is the Place to Be! The Virginia Railway Express (VRE) has an exciting opportunity in its Rail Operations Department. If you think trains are cool, have a passion for customer service, and a keen attention to detail, the position of Passenger Support/Communications Specialist may just be for you! The position is based in Alexandria, Virginia, with opportunity for some weekly remote work.
The Passenger Support/Communications Specialist provides excellent and prompt passenger support service in a variety of areas, communicates service disruption information to public as needed across a variety of platforms and mediums, collects and communicates operational data (e.g., ridership, on-time performance, parking and bicycle data, etc.), and performs general administrative tasks and responsibilities for the division of Rail Operations. Additionally, after successful completion of required training, monitors train service via TRIP and CSX/NS screens and communicates and coordinates with host railroads, VRE and contractor staff, and the public—as well as performs full-systems check prior to a.m. and p.m. service.