Job Summary: We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and resolve any issues promptly - Process payments and maintain guest accounts - Assist with night audit procedures when necessary - Maintain a clean and organized front desk area Qualifications: - Previous experience in a customer service role, preferably in a hotel setting - Proficiency in using phone systems and hotel management software - Strong communication and interpersonal skills - Ability to speak multiple languages is a plus (Bilingual or Multilingual) - Familiarity with front desk operations, night audit, and guest relations Benefits: - Competitive salary - Opportunities for career advancement within the hospitality industry - Training provided to enhance skills and knowledge If you are passionate about providing exceptional service to guests, have a background in hospitality, and possess excellent communication skills, we invite you to apply for the Front Desk Agent position with us.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
Work setting:
Work Location: In person