Position: Tenant Services Coordinator
Location: 1999 Avenue of the Stars
Department: Operations Management Office
Reports To: General Manager
About the Company:
As part of a real estate portfolio of a Company heavily involved in retail, hotels and office buildings developments, we manage two prominent mixed-used properties in the Los Angeles area, located at 1999 Avenue of the Stars and 10250 Constellation in Los Angeles.
About the Building:
1999 Avenue of the Stars is located in the heart of Century City adjacent to the Westfield Mall. It was built in 1990 and approximately 824,106 rentable square feet and consist of 39 floors. Building Amenities consist of 24-hour security staff, valet service, On-site carwash services, state of the art conference center, completed a newly design building lobby and state of the art building central plant air cooling system and destination dispatch elevator system. It has panoramic city-wide views, first class building finishes and consist of prominent tenants in the building such as UBS Investment, Deutsche Bank, Bloomberg and other fortune 500 companies.
The Tenant Services Coordinator at the 1999 Avenue of the Stars property will provide key administrative support to the General Manager and Property Management Team in order to ensure effective operational organization. Responsible for maintaining the day-to-day relationships with customer contacts.
Administrative Duties:
- Answer and direct all incoming phone calls. Provide assistance when possible and route calls to appropriate employees.
- Greet visitors and clients.
- Sort, organize and distribute all incoming mail.
- Prepare and send all outgoing mail and packages including certified, overnight and special deliveries.
- Type general correspondence and memos.
- Update and file all documents for Vendors and Customers.
- Create and maintain various filing systems in an accurate and organized manner. Review, purge and forward files to appropriate storage location in accordance with company record retention policy.
- Maintain and update employee, clients and customer contact databases.
- Create/update mail merge data base and prepare correspondence for large mailings.
- Organize, compile and prepare reports for distribution.
- Order and maintain adequate supply of departmental office supplies.
- Organizes all conference room reservations.
- Organize department lunches, meetings, events and business travel.
- Complete required training courses.
- Support other special requests or projects as requested.
Operations and Customer Services Based Duties:
- Assist with customer service requests and escalate issues to the appropriate property management staff.
- Follow-up with customers to ensure service requests are completed to their satisfaction.
- Coordinate customer meetings, trainings and events.
- Assist with coordination of customer move ins and outs.
- Interact with customers to foster ongoing relationships.
- Manage tenant and vendor certificates of insurance.
- Prepare purchase orders, contracts and addendums.
- Coordinate access for vendors.
- Distribute documents to Lease Administration, such as certificates of insurance, commencement letters and other legal documents.
- Update Building and Tenant Manuals.
- Monitor work orders in Angus and ensure all requests are responded to within 30 minutes. Assist teams with updates.
Candidate Attributes: Previous work experience must be indicative of successfully exhibiting the following abilities:
- work both independently and within a team
- exceptional verbal and written communication
- creative problem solving while adhering to policies and procedures
- approachable demeanor that promotes positive connections with internal and external "customers"
- adaptable to change and embrace opportunities to respond with top notch service to internal and external contacts. (customers, vendors, tenants, staff)
- take full accountability of assigned tasks and follow through to completion
Qualifications
Candidate must possess 1-3 years of relevant administrative work experience, with a focus in a Real estate/property management industry being strongly preferred. College degree highly preferred, but high school diploma is required. Must be able to reliably commute to building and be on site daily.
Prior work experience must demonstrate ability to successfully navigate multiple responsibilities and projects while gracefully handling customer and tenant calls, inquiries, and internal management requests. Strong oral and written communication skills with an eye towards customer service is required. The ideal candidate will be exceptionally organized with a strong attention to detail, along possess proficiency across the full Microsoft Office Suite, especially Word and Outlook. Must be able to navigate a fast-paced, often high-volume work environment with ease, both independently and as a member of a team.
NO WALK IN APPLICANTS, PLEASE!
For full consideration please completed Indeed questions, skills tests, and forward a resume.
Relocation assistance is not budgeted for this position. Equal Opportunity Employer.
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Describe your reason(s) for seeking a new job opportunity.
- What are your hourly compensation expectations?
Education:
Experience:
- Administrative: 1 year (Required)
Ability to Relocate:
- Los Angeles, CA 90067: Relocate before starting work (Required)
Work Location: In person