Claims Operations is seeking a Sr. Inter-Plan Business Systems Analyst to join our Shared Services BlueCard and Operations Support Team. The successful candidate will support the Inter-Plan BlueCard business for all Independence product lines across multiple processing platforms, serving as a subject matter expert.
Responsibilities:
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Collaborate with business partners to identify business systems requirements and develop solutions with internal IT and/or external vendors.
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Act as a senior business contact to define business system requirements within areas of expertise.
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Build strong, collaborative working relationships with internal customers, management, external partners, Inter-Plan partners, outsourced IT solution providers, and other teams.
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Assist in developing systems criteria and project scope.
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Identify potential problems/defects, perform business analysis, and assist in defining system enhancements, modifications/change requests, and upgrades to meet business process objectives as defined by BCBSA National Program releases, BCBSA mandated initiatives, and internal processing enhancements.
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Collaborate with internal IBC Test Team and associated vendor teams to assist in creating thorough Test Plans and identify appropriate Test Case Scenarios supporting defect fixes, enhancements, and projects as required.
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Provide business validation of testing results.
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Coordinate testing with Inter-Plan partners and execute required Inter-Plan Release Global Certification testing, reporting milestone status to the assigned PM and/or Blue Cross Blue Shield Association (BCBSA).
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Support production business checkout as required including identification of post-implementation defect tracking.
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Identify opportunities for business process improvement and efficiencies to re-evaluate processes and operations workflows.
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Attend BCBSA workgroups representing Independence Blue Cross Family of Companies as required.
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Perform any other duties as assigned.
Qualifications:
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Working knowledge and experience with BCBSA BlueCard processing and Inter-Plan Program policies.
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Understanding of the business environment and associated system platforms.
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Effective organizational, analytical, technical (with business perspective), and interpersonal skills with a detail-oriented focus.
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Ability to present findings to management.
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Proven communication and analytical skills to address and present complex ideas and concepts to users, business systems analysts, and management.
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Ability to work with multiple business system platforms and have an extensive understanding of business process and system design.
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Effective facilitation and presentation skills to demonstrate and train in business systems solutions in a clear and concise manner.
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Ability to clearly define desk level procedures as required.
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Coordination with internal and external project management staff as required.
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Preferred knowledge of health insurance/health care/managed care environment.
Education and Experience:
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Bachelor's degree in Business Administration preferred.
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Minimum 6+ years of proven working experience in a business unit or equivalent external work experience.
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Demonstrated effective project management skills.
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Strong experience using Microsoft Office products (Word, PowerPoint, Excel, and Visio).
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Knowledge of project management tools and business systems methodology.
The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.