Recruitment Specification
Position Title: Kids’ Club Manager.
The Kids’ Club Manager is responsible for overseeing and managing the activities and services scheduled for children at designated kids’ clubs. As an itavi employee you will represent the company values, practice of child care, ethical behavior, professionalism and maintain clear and open communication with the designated staff at the hotels where Itavi has kids’ clubs.
DEPARTMENT: Kids’ Club
REPORTS TO: Operations Manager
LOCATION: To be determined, based on ITAVI programmatic needs.
STATUS: Non Exempt
HOURS OF WORK: Full time, 32-40 hours/week
Schedule:
COMPENSATION: $20-$25/hour, depending on experience plus annual bonus, based on performance and accomplishment of annual goals (determined on an annual basis, depending on Itavi financial performance)
BENEFITS:
- 7 days PTO
- Healthcare options will be available during 1st Quarter of 2024
All offers of employment are contingent on successful completion of background check, itavi’s assessments protocol, and (list any specific requirements of the role, i.e, obtaining CPR certification within 60 days from hire date)
If after reading this you are excited, and want to join a dedicated, hard working, fun, team, please apply today!
Please email resume and cover letter to: paulette@itavikids.com
All positions open until filled.
RESPONSIBILITIES
- Prioritize the safety and well-being of children.
- Implement and enforce necessary policies, procedures, emergency, safety protocols, and Standard Operating Procedures (SOPs).
- Build a positive and supportive team culture, foster collaboration and open communication to support a culture of continuous learning.
- Provide ongoing training for staff to enhance their childcare and interpersonal skills, and offer clear direction and guidance to ensure a cohesive and effective team.
- Ensure team members are participating and certified in CPR training classes.
- Attend annual Forbes training.
- Provide excellent customer service to parents and guardians and develop positive relationships with children, parents, and itavi and hotel staff.
- Participate in hotel meetings, and provide resolution and guidance on itavi’s protocols.
- Partner with the hotel concierge team, and build awareness of our Private Childcare Services (PCS) and kids’ club. Train your team on how to bring visibility and awareness to the itavi services (Kids’ Club and Private Childcare Services. Provide guests and concierge with the QR code.
- Maintain accurate records of attendance, activities, and incidents.
- Use data analytics (attendance, revenue, if applicable, retention, family profile), to assess the success of programs, make informed decisions and be prepared to discuss with itavi management, as needed.
- Provide quarterly reports on employee status and growth
- Manage the hotel's booking reservation system (where applicable).
- Oversee itavi’s daily attendance sheet.
- Stay informed about and ensure compliance with relevant health, safety, and licensing regulations. Work with itavi management to develop training topics, tools.
- Create a welcoming and inclusive environment representative of the itavi brand.
- Assign responsibilities for the operations of the Kids’ Club to the team. This includes but is not limited to: managing the thank you and trip advisor letters to parents, organization, ensuring the cleanliness of the clubs, promoting and building the itavi kids’ club brand awareness, ensuring proper training of new hires and managing the inventory of materials used for the programs and the kids’ clubs.
- Handle challenging situations calmly and effectively.
- Adjust plans and activities to meet the needs and interests of the children.
- Post/provide daily messages designed to motivate and empower staff.
- Ensure the seamless integration of itavi services at the hotels.
- Facilitate team meetings with the lead coordinator.
- Be active in the sale of itavi services by communicating with guest services regarding the itavi choices for childcare.
- Coordinate with the Programming Director to manage activations.
- Participate in weekly calls with Ayana.
- Collaborate with itavi staff (Operations Director, Private Childcare Services Coordinator, Pop-Up Coordinator & Programming Director to implement monthly “touch base” calls scheduled to review any new policies/procedures/adjustments needed for growth and improvement of services and team development.
- Other duties as assigned.
REQUIRED SKILLS
- Ability to lead and motivate your team.
- Proficient in MS Suite, Google Workspace, Appointment Setting and Digital Collaboration Platform.
- Have strong communication skills that allow effective interactions with children, parents, and hotel staff.
- Able to clearly communicate expectations, updates, and important information.
- Possess excellent organizational skills that allow planning and coordination of Kids’ Club activities, events, and daily operations.
- Manage multiple tasks efficiently and maintain a well-organized Kids' Club environment.
- Ability to develop and implement creative and engaging activities for children.
- Competent problem solving skills with the ability to quickly address and resolve issues that may arise, whether related to children's behavior, staff management, or facility concerns.
- Have the adaptability to know and handle unexpected changes or challenges.
- Address concerns and inquiries with professionalism and empathy.
EXPERIENCE
- Bachelors’ Degree in childcare or related field, required.
- 2+ years’ experience working as a Childcare professional/provider.
- 3+ years of management (experience might include overseeing program development, managing staff, and ensuring regulatory compliance)
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Management: 2 years (Preferred)
- Childcare: 2 years (Preferred)
Ability to Commute:
- Miami Beach, FL 33139 (Required)
Work Location: In person