SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property.
LOCATION OF POSITION: GASTONIA, NC
REQUIREMENT: MUST BE LOCAL, NO RELOCATION APPLICANTS; MUST HAVE EXPERIENCE IN APARTMENT LEASING
DUTIES AND RESPONSIBILITIES:
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Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
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Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
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Performs light housekeeping as necessary.
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Physically walks and inspects property on a daily basis, check on vacant apartments.
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Completes move-in/move-out inspections with residents.
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Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
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Utilizes the market information to make strategic decisions for the success of the property.
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Welcomes and shows prospective residents the property utilizing leasing techniques and expectations.
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Demonstrates leasing techniques to the leasing office team and communicates expectations.
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Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal team member, or a vendor.
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Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.
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Ensures daily safety logs are maintained.
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Communicates policy and procedure changes with community team members.
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Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
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Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
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Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
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Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
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Monitors individual team member performance and provides timely and constructive feedback.
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Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
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Takes a hands-on approach to any necessary duties to ensure the job is completed.
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Strives to meet resident needs and create win/win situations.
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Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
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Identifies, interviews, and hires appropriate team members for the community team members.
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Identifies strengths of team members and plan assignments accordingly to maximize team performance.
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Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
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Maintains an awareness of training resources available and encourage the development of team members.
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Sets and upholds high standards of honesty for self and team members.
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Maintains relationships with residents, associates and vendors on a professional level at all times.
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Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
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Directly supervises employees.
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Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
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Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
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Ability to clearly and effectively communicate both verbally and in writing.
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Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
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Take pride in quality of work and attention to detail.
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Professional in-person and phone presence and etiquette.
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Ability to make informed decisions easily and decisively.
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Capacity to work with little to no supervision using effective time management and organizational skills.
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Complete tasks and projects within deadlines.
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Partner with team to resolve issues and highlight opportunities.
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Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.