The Program Associate ensures all required documentation is accurately collected and tracked in the Salesforce and Test Invite Systems. This role combines clerical and program responsibilities, requiring strong attention to detail and organizational skills. The associate handles program inquiries, maintains databases, schedules, and conducts information sessions, and facilitates pre-employment screenings. Key responsibilities include:
- Screening calls and responding to program inquiries.
- Completing eligibility documentation.
- Maintaining candidate databases and recruitment outcomes.
- Coordinating program schedules and conducting information sessions.
- Assisting with candidate intake and regulatory compliance.
- Supporting off-site recruitment and managing program requests and online testing logistics.
The ideal candidate will have strong interpersonal skills, high emotional intelligence, proficiency in Salesforce and Microsoft Office Suite, and the ability to manage multiple tasks effectively. Bilingual skills in English and Spanish are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program Support
· Screen and direct incoming calls; respond to program inquiries.
· Coordinate all incoming program requests for information.
· Complete all required eligibility documentation for applicants accurately and timely.
· Maintain the database of program candidates and recruitment outcomes.
· Confirm and document applicant acceptance status, including sending out acceptance and denial notices.
· Assist in developing and maintaining schedules for program information and interviews.
· Conduct program information sessions, including for walk-ins.
· Assist the Community Engagement Associate in conducting English/Spanish open houses.
· Assist in candidate intake processes, including application reviews, assessments, and back-up interviewing.
· Support the Human Resources Training Program Coordinator in scheduling pre-employment screenings.
· Ensure compliance with all regulatory employee hiring documentation.
· Assist management and training program staff with data collection.
· Participate in program staff meetings to evaluate trends in recruitment strategies/outcomes.
· Set up applicant files as per accepted procedures.
· Support the Employment Counselor with data entry and follow-up of hours worked reports.
· Assist in the off-site recruitment of training candidates, including conducting suitability interviews as required.
· Schedule online testing and manage logistics.
· Perform other duties as needed to support program operations.
Administrative
· Sort and distribute mail.
· Format and type program correspondence and reports.
· Copy and distribute documents.
· Coordinate and distribute Metro Cards as required
· Assist with translation in preparing program correspondence
· Create and maintain systems for organizing and accessing organizational materials.
· Order and purchase office and program supplies.
QUALIFICATIONS
· Strong attention to detail and organizational skills.
· Proficiency in Salesforce and Microsoft Office Suite.
· Excellent communication skills, both written and verbal.
· Strong interpersonal skills and high emotional intelligence.
· Ability to handle multiple tasks and prioritize effectively.
· Experience in a clerical or administrative support role preferred.
· Bilingual (English/Spanish) skills are required.
WORKING CONDITIONS
· Office environment with standard office equipment.
- Some off-site recruitment activities may be required.
PHYSICAL DEMANDS
Bending, sitting, stooping, standing and computer data entry.
SCS offers an Excellent Benefits Package:
Comprehensive medical, dental and vision insurance, 403B pension plan with employer contribution, Flexible spending account and transit program, Employee Assistance Program
20 days of paid vacation and 12 paid sick days per year 10 paid Holidays
Six personal/floating days
Life Insurance
Long-term disability
How to apply: Send a cover letter and resume
All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy-related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre-employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal o any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply.
Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported.
Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well-being.
Location is convenient to public transportation (a 10-minute subway ride from Grand Central.)
Equal Opportunity/Affirmative Action Employer.
For more information about Sunnyside Community Services, please visit their website at www.scsny.org
Job Type: Full-time
Pay: $41,000.00 - $45,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Standard shift:
Weekly schedule:
Work setting:
Education:
- High school or equivalent (Required)
Ability to Relocate:
- Long Island City, NY 11101: Relocate before starting work (Required)
Work Location: In person