About us
GoodSuite, is looking for a motivated individual who seeks to further their career in a document management solutions company. The ideal candidate is able to take initiative, manage multiple priorities and enjoys working directly with customers.
Here at GoodSuite, we believe that our people are our most valuable asset. We are committed to providing a dynamic environment where everyone can be their best. For that reason, we utilize a Predictive Index system internally, to assist in placing our current and potentially new employees on a path for success!
The Predictive Index (PI) helps GoodSuite reach our business goals, all while creating a better workplace for our employees. Here’s how:
The PI platform will help us hire the best possible talent by ensuring each candidate is the right fit for the role.
Through PI’s tools, we’ll also be able to foster increased self-awareness, which will help us communicate effectively, strengthen team dynamics, and improve manager-direct report relationships.
First, take The PI Behavioral Assessment. Doing this will help all of us be more aware of what drives and motivates you. It also tells us what you need at work by taking the assessment here (copy and paste into browser):
https://assessment.predictiveindex.com/M0s/247c6614-6cad-497b-80eb-f736015314f5?type=candidateba
In order to be considered for the position, the assessment must be completed. Once complete, we will be in touch for next steps of the interview process.
Please review the job outline below and good luck with your job search!
Service Technician
Job Description:
I. Customer Satisfaction
- Technician must maintain a professional appearance.
- Technician must project a positive, professional business attitude. Committed to resolving customer concerns as well as meeting customer requirements.
- Technician must constantly strive to achieve 100% total customer satisfaction.
II. Work Ethic
- Technician is expected to be at the first call or office by the starting time of the company (8am).
- Technician must adhere to a “No Comment Process”.
-No negative comments regarding our competition.
-No negative comments regarding our co-workers.
-No negative comments regarding our products, services, or company.
- No service should be provided on any office products before or after office hours unless authorized by the Service Manager.
III. Individual Performance
- Machine Reliability at or better than targeted levels
- Response time at or below targeted levels.
- Callback % at or below targeted levels.
- Reschedule % at or below targeted levels.
- Cost per call at or below targeted levels.
- Calls are to be completed in accordance with GoodSuite guidelines based on “Total Call Process” procedures.
- Technician must strive to maintain a minimum of 4 calls per day.
- Upon arriving at a T & M account all technicians should:
Provide the customer of GoodSuite’s labor charges and obtain approval.
Ensure check signer or credit card is available before working on equipment (COD
customers only).
- Technician must maintain a passing rate on Quality Assurance Checks done by Field Service Managers*
- Technician must ensure to maintain proper inventory levels.
- Technician will develop and maintain a basic working knowledge of current and new industry related products.
IV. Team Performance
- Technician must follow Team Guidelines to improve customer satisfaction.
- Overall Team Response Time at or below Targeted levels.
- Overall Team Machine Reliability at or better than targeted levels.
- Technician should strive to promote a positive work environment within the team by demonstrating a team player attitude.
- Technician should utilize interactive skills to improve Team effectiveness.
- Technician should willingly assist other Team members as needed. (i.e. Territory Assistance, Technical Assistance, Vacation Coverage, etc…).
- Technician should consistently improve areas of deficiency within the Team.
- Technician will inform Service Manager of any training needs within the Team.
- Technician will inform Service Manager of any customer issues or concerns.
V. Business Results
- Effective Asset Management, striving to achieve zero variances during inventory checks.
- Technician must maintain all Company Assets in reasonable condition.
- Technician must support Department expense objectives. Technician must maintain all tools, parts, supplies, and manuals in a neat, clean, and orderly fashion.
- All repairable parts and warranty items are to be returned in a timely manner with the pertinent information included.
- Absenteeism and Tardiness should be kept to a minimum.
- All service work orders should be filled out completely, spell checked and submitted in a timely manner.
- All expense and mileage log sheets or any other pertinent administrative data to be filled out and turned in on time.
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- copier: 5 years (Preferred)
License/Certification:
- Driver's License (Required)
- copier certifications (Preferred)
Work Location: In person