The Job Coach provides direct support and care for clients with developmental and physical disabilities. They are responsible for ensuring clients are continually being supported towards the goal of independence in the workforce. Job Coaches work one-on-one with clients at their place of work and observe and coach clients in areas where they can improve and grow in their roles. Job Coaches are committed to providing stability in the clients work environment. This position supports and fosters client choice. Job Coaches report to the Job Coach Supervisor, with work schedules determined and set by the Job Coach Scheduler. This is an entry level position. Job Coaches must be flexible and dependable individuals.
Must be at least 18 years of age
Must be eligible to work legally in the United States
Must be able to consistently arrive on time and maintain regular attendance
Must be able to multitask and work independently with clients
Must be able to meet schedules and deadlines
Must be an organized, flexible, detail-oriented, and dependable individual
Must follow all the rules and regulations listed in ICAN’s Policy and Procedures Manual and ICAN’s Code of Conduct and Ethics
Must be comfortable working with and directly caring for people with developmental disabilities, whether in a controlled environment or in the community
The Job Coach must attend scheduled monthly training for approximately two hours as professional development outside of regular coaching shift hours. Meetings may be facilitated in person, via video conference, or via on-demand videos.
Reading client profiles prior to the start of the client’s shift, and contacting the client to confirm their shift is scheduled as expected
Punching time cards at the beginning and end of shifts and breaks, and informing the Job Coach Scheduler of any issues
Submitting case notes through the client records database at the end of each job coaching shift
Informing the Job Coach Supervisor of any serious client behavior issues, incidents, performance concerns raised by their supervisor, or suspected abuse, immediately on the day the coach receives the information
Maintaining visual contact with the clients at all times when working, except if on breaks or being coached remotely, and engaging with the client regularly throughout the shift
Engaging in interactive conversations with clients that encourage opportunities for growth in developing and implementing their goals as noted in their client profile
Discussing or demonstrating good work habits, communication skills, and safety procedures for clients to learn
Discussing and reviewing the work environment and culture with the client, including interpersonal communication with supervisors and coworkers, as well as preventing or resolving conflicts
Staying engaged with clients and only using cell phones for completing case notes or communication with supervisor or emergency personnel
Identifying natural supports and fading techniques to foster client independence
Advocating for clients with their supervisor to ensure the best quality of care for clients
Discussing, demonstrating, or observing client job tasks to foster task skill development
As needed, providing destination and travel training
Maintaining a positive working relationship with clients, employers, and parents or guardians
Assisting and guiding clients having difficulties in meeting employer standards
Maintaining positive and cooperative working relationships with clients, guardians, coworkers, and ICAN staff and providing positive role modeling
Optional Tailored Day Services coaching: Working one-on-one with an individual client to develop and support individual goals to maximize the clients community integration, employment, volunteer activities, and/or pursue post-secondary education