**Overview:** We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. This position offers the opportunity to work in a dynamic hotel environment. **Duties:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel - Answer phone calls and direct inquiries to the appropriate departments - Assist guests with requests and provide information about hotel services - Handle guest complaints and ensure prompt resolution - Process payments and maintain accurate records - Maintain a tidy and organized front desk area **Qualifications:** - Previous experience in a front desk or customer service role is preferred - Knowledge of hotel operations and reservation systems is a plus - Excellent communication skills and a friendly demeanor - Ability to work in a fast-paced environment while maintaining attention to detail - Bilingual proficiency is advantageous - Diploma in Hotel Management, Hospitality Management, or related field is desirable - Strong multitasking abilities and familiarity with phone systems - Multilingual skills are a bonus for interacting with diverse guests - A passion for providing exceptional guest relations This position offers the opportunity to work in a dynamic hotel environment, gain valuable hospitality experience, and interact with guests from various backgrounds. If you are enthusiastic about delivering top-notch customer service, we invite you to apply for the Front Desk Agent position.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person