Overview :
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
Fullly Remote Role Must be able to work the hours of 9-5:30PM ET Monday-Friday
Only Candidates who reside in NJ, NY, PA, IN, KY, SC, NC and FL will be considered
Responsibilities:
- Monitor team or group performance to meet or exceed daily, weekly, monthly goals established by management team
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Participate in training, daily monitoring, coaching, and critiquing of team members
- Motivate and encourage agents through positive communication and feedback
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Assist and provide guidance to staff for handling call escalations
- Provide administrative support to the Contact Center District Manager and/or support staff relative to department
- Troubleshoot problems until resolved
- Provide daily, weekly, and monthly reporting
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Use the time reporting system, signing, and reporting all exception time on a weekly basis
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Maintain a thorough knowledge of client program expectations, KPIs, and policies
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Perform all duties of an ISR - utilize training and approved materials to deliver comprehensive skilled sales presentations based on program goals, target profile and target needs without using a call script
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Contact and deliver presentations to a defined list of HCPS within assigned territories
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Successfully deliver presentations via multiple digital media and channel, i.e. co-browsing, video details, video and WebEx conferencing, phone, email etc.
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Mandatory adherence to training, territory management, compliance, reporting and regulatory requirements
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Understands and utilizes Telephony and CRM systems for maximize efficiencies. Records information as outlined in program business rules.
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Perform other duties as assigned
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Perform responsibilities in a professional manner, meeting Company mission and goals.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications:
MINIMUM JOB REQUIREMENTS:
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Three (3) years demonstrated sales success in Pharmaceutical Sales, medical or related clinical experience
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BA/BS degree or equivalent experience
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Inside sales experience preferred
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Experience in study and delivery of highly technical clinical/scientific material
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Leadership experience
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Experience with OPDP, PDMA, cGMP adverse events
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Proficiency with MS Outlook, Word, Excel, Power Point, Project, Visio
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Veeva and/or Salesforce experience preferred
KNOWLEDGE, SKILLS & ABILITIES:
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Proven work experience as a team leader or supervisor
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Ability to successfully engage with healthcare providers virtually via phone and video conferencing
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Ability to access multiple systems via use of dual monitors
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Quick learner synthesizes disease state and product information to promote products within compliance constraints
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Demonstrates persistence, overcomes obstacles, demonstrated gatekeeper skills and ability to navigate a physician office via the phone
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Strong sales skills, excellent written and oral presentation skills, and active listening skills
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Strong demonstrated organizational territory and time management skills; able to prioritize work depending on territory objectives
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Wiliness and experience in participating in video conferencing
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Performance orientation demonstrates initiative and is self-motivated. Ability to work independently and as a productive part of the team with little direction from the Manager.
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Ability to train and monitor scientific clinal presentations
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Ability to provide feedback and demonstrate a variety of coaching methods
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Adaptable, flexible, and readily adjusts to changing departmental and business needs
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Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
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Ability to travel as required for training, sales meetings, etc.
PHYSICAL DEMANDS:
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Ability to remain seated for long periods of time while using the telephone and computer
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Extensive keyboarding, switching from multiple applications and use of phone is necessary to be successful. (Headsets are available for hands-free phone capability)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.