POSITION SPECIFICS
Title: Patient Support Specialist
FTE: .8 FTE (32 hours per week)
Schedule: Monday, Wednesday, Thursday, Friday with hours between 8:00am and 5:00pm.
Holiday Rotation: None
Weekend Rotation: None
On Call Requirements: None
POSITION SUMMARY
This position performs a variety of daily duties, usually involving multi-tasking, to support assigned physician. The individual in this position is responsible for managing the physician’s schedule and working with patients through each step of their experience. This includes scheduling, information gathering, order entering, patient education and other administrative tasks.
POSITION TECHNICAL RESPONSIBILITIES
- Manage assigned physician schedule which may include some or all of the following: clinic appointments, procedures, surgeries.
- Schedule procedures, surgeries, tests, referrals, and other appointments for patients. Provides patient education regarding same.
- Manages some or all of the following: Labs, H&P, additional appropriate documentation for upcoming surgeries/procedures.
- Ensure all supporting records and reports are compiled and accessible in EHR prior to surgery.
- Provide requested information to surgeons and providers as needed.
- Request and manage medical records as needed to complete surgery scheduling and prior authorizations.
- Function as liaison between assigned physician/surgeon and external departments within SPHC and/or other healthcare organizations such as: surgery, radiology, acute care, pharmacy, ER, therapy, assisted living centers, nursing homes, clinics, etc.
- Respond to all patient phone calls and walk in visitors.
- Improve own and/or department performance by practicing quality improvement principles in daily work, focusing on process and system improvements, and increasing customer satisfaction.
- Attend mandatory hospital and department meetings.
- May serve on committees or work groups as requested or assigned.
- Provide coverage for other staff members as required.
May assist in training new hires.
POSITION REQUIREMENTS
Education:
- Required: High School Diploma
- Preferred: None
Experience:
- Required: None
- Preferred: 1-2 years’ experience in a medical office setting; Medical terminology and computer knowledge necessary
Licenses and Registrations:
- Required: None
- Preferred: None
Certification(s):
- Required: None
Preferred: None
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BENEFIT SUMMARY
- Competitive health and dental insurance options
- Flexible paid time off to balance work and life
- Retirement plan with immediate vesting and employer match
- Free membership to our state-of-the-art fitness facility
- Generous tuition reimbursement
- Employer provided life and disability insurance
Free parking at facility
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