Colossal Management, LLC is the world’s largest provider of online competitions bringing together brands and our community to create life-changing opportunities while supporting charity. Philanthropy is our vision, our mission, and our action.
We have a brilliant team, and we’d love it if you joined us. Here are some reasons why you’ll love working at Colossal:
Impact: We embrace competition to make this world a better place by helping charities with the power of social media.
Growth: Colossal is rapidly growing. This is your opportunity to join at ground level.
Employee Benefits: We firmly believe in a work/life balance and encourage our employees to “work to live” as opposed to “live to work.”
- Generous PTO Program
- Paid Sick Leave
- Holiday Leave
- Volunteer Time-Off Program
- 75% Health, Vision, Dental Insurance Coverage
Perks:
- Monthly Events/Team Building Activities
- 1-2 Catered Lunches Per Month
- In-House Fitness Center
- Office Snacks
What we’re looking for:
We seek a Technical Support Specialist who excels in customer service and thrives in providing on-site technical assistance to our diverse employee base, including executives. The support specialist embodies a proactive “can-do” attitude, a strong aptitude for computer hardware, software, and cloud services, and a keen eye for detail while being process-oriented.
Key responsibilities:
- Providing hands-on technical assistance and support to team members.
- Diagnosing and troubleshooting technical issues related to hardware, software, network-related problems, and/or anything related to technical support.
- Researching and resolving problems to the company’s satisfaction, and escalating issues when necessary.
- Installing, configuring, and maintaining computer systems, software, and inventory.
- Documenting technical support processes and solutions for future reference.
- Assisting with training and educating users on new technologies or software applications.
- Supporting the onboarding process of new team members, and providing guidance and resources to facilitate integration into the company.
- Staying up to date with industry trends and advancements in technology to provide effective support.
Our ideal candidate:
- Bachelor's degree in computer science, information technology, or relevant CompTIA A+ or Network+ certifications
- A minimum of 2 years of related work experience supporting bot Mac and Windows devices
- Experience with JIRA or other IT Service Desk solutions
- Experience with or solid understanding of Mobile Device Management solutions
- Experience supporting corporate Audio/Video systems and related Meeting software
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Work Location: In person