This position is for a supervisor and includes weekends.
- Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
- Set an example of professional behavior and exceptional customer service for all team members.
- Embrace and follow the company Service Standards, the guidelines outlined in the Kinective Fitness Club Training and Policy Manuals, and any applicable department-specific team handbooks.
- Respond to member concerns and/or comments in a timely and professional way.
- Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Schedule the team to provide appropriate coverage based on the needs established by the club leadership team.
- Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
- Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
- Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the General Manager.
- Provide ongoing feedback to the team and deliver performance reviews.
- Communicate effectively with all team members.
- Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
Schedule:
Monday thru Thursday: 4:00 a.m. - 12:00 p.m.
Saturday: 6:00 a.m. - 3:00 p.m.
Work Remotely
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- Supervisory: 1 year (Required)
Work Location: In person