THE COMPANY:
Launched in 2010, LA based women’s apparel, is known for creating ultra-soft women’s easy to wear that pull influences from the laid-back, Southern California lifestyle. We take pride in the quality of our product, with each and every item being hand-dyed, treated and quality controlled.
Ourcommitment to creating premium designs in versatile cuts, prints and washes has caught the eye of celebrities and bloggers alike. Our brand is currently sold at retailers worldwide including Saks Fifth Avenue, Bloomingdales, Revolve.com, etc., with plans for continued expansion.
SUMMARY:
The Customer Service Representative will have a broad set of responsibilities and will be a key member of the Customer Service team. The individual will help to ensure our customers receive their orders promptly and upsell products in an effort to avoid a cancellation of orders.
DUTIES & RESPONSIBILITIES:
· Be the main point of contact of assigned customers
· Process orders for assigned customers (including entering orders, allocating orders/pick tickets)
· Follow up regularly with customers for shipping approvals, extensions, cancellations
· Respond promptly to customer queries and complaints to find solutions and defuse tension
· Pass on issues to account managers when needed
· Present new or additional products and services to existing customers
· International Accounts (generate commercial invoices and NAFTAs where needed)
· Communicate and work alongside with warehouse and production team with styles coming in
· Send reports on sales activity, accounts status and possible issues
· Review and request RTVs
THE IDEAL CANDIDATE:
· Experience in the Apparel Industry
· Customer service experience with the Boutique Accounts preferred
· EDI Experience
· Experience with AIMS 360, JOOR is a plus
· Basic experience with Microsoft Outlook and Office
· Proficient in Order Entry
· Experience with Microsoft Excel and Outlook
· Great written skills, verbal skills, ability to follow up and multi-task.
· Experience working in a fast paced environment.
BENEFITS:
· Company Morale Events
· Dental Insurance
· Medical Insurance
· Paid Holidays (6 days)
· Paid Parking
· Sick Time
· Vacation Time
· Vision Insurance
·
All candidates must provide a detailed resume outlining their experience to be considered.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person