Remote Customer Service Representative – National Hotel Brand
Job Description
Leading Hotel Brand committed to providing exceptional service and unforgettable experiences to guests nationwide seeks dedicated and customer-focused Remote Customer Service Representative.
As the first point of contact for guests, you will play a crucial role in delivering outstanding service and creating lasting impressions. This is a remote position, offering the flexibility to work from the comfort of your own home while being an integral part of a premier hospitality brand.
Responsibilities
- Respond to incoming calls, chats, and emails from guests, assisting with reservations, inquiries, and requests in a courteous and professional manner.
- Process reservations, cancellations, and modifications accurately and efficiently, utilizing reservation system.
- Provide information about hotel amenities, policies, and services, guiding guests to make informed decisions about their stay.
- Effectively handle guest concerns, resolving issues promptly to ensure guest satisfaction and loyalty.
- Maintain detailed records of interactions in CRM system.
Requirements
- Previous experience in customer service, call center, or related field.
- Excellent verbal and written communication skills.
- Proactive approach to addressing guest needs and concerns.
- Ability to multitask and prioritize tasks effectively.
Benefits
- Competitive hourly salary based on experience.
- Comprehensive benefits package including medical, dental, vision, and paid time off.
- Ongoing training and support to ensure success in your role.
- Opportunities for career growth and advancement with a reputable national hotel chain.
- Flexible remote work arrangement with the convenience of working from home.
- Employee discounts on hotel stays and other travel-related services.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
Weekly day range:
Work setting:
Work Location: Remote