Job Summary and Scope of Responsibility:
The Systems Support Specialist's primary responsibility is assisting with the technology department's day-to-day operations. They will support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals.
Primary Job Responsibilities:
- Manage online help-desk ticketing system; escalate and assign tickets to other members of the IT department
- Provide help-desk support for teachers, students, administrators, and administrative staff
- Deploy, troubleshoot, and maintain Apple computers and macOS software, Apple IOS devices and peripherals, and maintain Google Chromebooks
- Oversee the deployment and troubleshooting of audio/visual equipment, including but not limited to projectors, interactive displays, and cameras
- Maintain and update the JAMF Pro Suite used to manage school-owned Apple devices
- Assist in implementing and educating users on best practices
- Build and maintain an inventory of hardware, software, equipment, supplies and including warranty and service records
- Install, troubleshoot, and maintain printers and copiers
- Order and maintain inventory of ink and toner
- Assist Network and Systems Administrator with server-related tasks, including software updates, installations, and regular maintenance
- Other duties as assigned in support of the greater school community
General Work Expectations:
- Punctual and reliable with regard to general attendance and work duties
- Detail-oriented, organized, and able to prioritize and multitask
- Professional in behavior, complying with all school policies and procedures
- Cooperative and collegial team member
- Effective written and verbal communication with all constituencies
- Problem-solving, creativity, ability to learn quickly and independently
- Empathy, patience, and a sense of humor
Required Qualifications & Skills:
- A minimum of 2 years experience in IT help-desk function
- Experience troubleshooting macOS and iOS software environment
- Experience with Microsoft Server products and Linux-based operating systems
- Excellent verbal and written communication skills
- Ability to be resourceful and work independently
- Ability to prioritize and handle multiple tasks successfully with strong attention to detail
- Familiarity or experience with JAMF products
- Familiarity with Unix Scripting
Preferred Qualifications
- BS in CS, CIS or related discipline or comparable years of work experience
- Experience troubleshooting Windows software
- Additional certifications (Cisco, Apple, Microsoft, A+, etc) are a plus
- Experience managing a Google Apps environment and creating Google Apps scripts
- Familiarity or experience with network infrastructure, including switches and access points
General Information
- The general workday is 7:30 a.m. - 4:00 p.m. but must be flexible to attend events and meetings beyond normal working hours
- Work is performed on site
- Employee benefits include employer-subsidized medical, dental, life and disability insurance, 403B retirement plan, optional vision insurance, reduced parking or public transportation subsidy, and breakfast and lunch during days school is in session
- Must be willing and capable of lifting boxes of up to 50 lbs
- Sick, personal, and vacation leave subject to length of tenure
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Schedule:
Experience:
- Help desk: 2 years (Required)
- Mac OS: 2 years (Required)
Ability to Commute:
- Chicago, IL 60613 (Required)
Ability to Relocate:
- Chicago, IL 60613: Relocate before starting work (Required)
Work Location: In person