Affiliated Building Maintenance is a full-service facility maintenance provider looking for a Bilingual - ROCKSTAR that is ready to take their skillset to the next level!!
As a Customer Service Administrator you play a key role in the organization by acting as a guide between our field technicians and our clients.
We look for employees that have a true passion for helping people and someone who excels at building and maintaining relationships.
Thinking quick on your feet and having a “problem solving” mindset will help our customers that are experiencing crisis and need a fast resolution.
The ideal candidate possesses a strong ability to communicate effectively with people, connect with them in a meaningful way and capture the critical information needed to get to the next step. Whether that be scheduling a job, creating a proposal, contacting a technician onsite, or following up with a client to let them know the job was completed – thinking critically, prioritizing, and paying attention to those small details are all qualities that bring success in this position.
Qualifications
- Must have proven customer service skills
- Experience in dispatching and administrative support role is required
- Willingness to work hard and learn new things
- Multi-tasking and staying on top of multiple ongoing projects
- Must be able to read speak and write fluently in English – Spanish reading and writing is a plus
- Strong organizational skills and ability to keep the client informed on the status of multiple projects
- Ability to organize and prioritize work independently with minimal supervision
- Proficient with use of Microsoft Office, Word, Teams, and Excel
- Experience in the construction or restoration trades a plus, but not required
- Experience in billing, invoicing, accounts payable, or accounts receivable a plus, but not required
- Experience in account management or project management is a huge plus but not required
QUALITIES WE LOOK FOR:
- Professionalism - always acts in a professional manor
- Detail Oriented - pays close attention and double checks their work
- Teachable - willing and able to learn
- Communication - easily communicates with clients and co-workers
- Respectful - treats all staff and clients with respect
- Positive Attitude - willing to try new things, open to change
- Team Player- always helps a teammate in need
- Strong Work Ethic - motivated by providing quality work
- Time Management- efficiently manages time to increase productivity
- Integrity - someone who does the right thing, even when no one is looking
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
Experience level:
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Administrative: 1 year (Required)
- Customer service: 3 years (Required)
- Account management: 1 year (Preferred)
Language:
- English and Spanish (Required)
Work Location: In person