Basic Responsibilities: The Inside Sales Rep. / Account Manager is responsible for managing customer needs and orders throughout the repair process, including before, during and after the work has been completed. This person will also be responsible for all communications with the customer on all aspects of their orders. This position will coordinate closely and become a facilitator for production and sales. The Inside Sales Rep. / Account Manager is responsible for the growth, health and profitability of their assigned accounts.
Basic Tasks/Duties:
· Have a general knowledge of the industry and strong communication skills
· Read and interpret technical data and CMM’s
· Understand all aspects of repairs and create repair orders as needed
· Follow up on current work orders and manage expedites
· Know customer requirements and company policies and procedures
· Create spreadsheets, charts & graphs as needed by department manager
· Work with and communicate with internal customers/personnel.
· Enter data and create customer quotes
· Understand mark up and margins
- Work with the customers via emails, over the phone, or face to face
- Listen to the customer queries patiently and help solve issues
- Respond to the problems of the customer promptly
- Oversee assigned customer accounts and update their transaction status
- Maintain status reports for customers on a weekly basis
- Maintain a follow up on the customer and ensure they are satisfied with the outcome
· Any other tasks/duties deemed necessary by Aerostar management personnel
· Know and understand current and future in-house capabilities
Skills: Must be able to read, write, and understand English. Candidate must have strong interpersonal skills. Must have a working knowledge of Microsoft applications such as Excel and Word.
Experience: Aviation background preferred, but not required.
Education: High School Diploma minimum
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Schedule:
Travel requirement:
Education:
- High school or equivalent (Required)
Work Location: In person