Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Education: High school diploma or equivalent strongly preferred.
ABROE or other certification preferred.
Must have or be able to obtain CPR certification within 6 months.
CMA preferred, but not required.
Experience: Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred.
Essential Job Functions:
- Answers telephone by identifying person answering and assisting callers in a pleasant manner
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Screening, prioritizing, and returning patient calls according to office procedure
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Schedules appointments according to office procedure and to patient's need
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Upon checking in a patient, acquires all necessary information (registration forms, insurance card copies, responsible party's information, etc.) prior to physician seeing patient
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Accurately performs data entry on computer system for Billing and posting payment and gathering other necessary information
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Processes incoming and outgoing mail, records requests, patient documentation, etc. based on office procedure
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Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested
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Maintains patient confidentiality at all times; adheres to all HIPAA guidelines
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Communicates effectively by telephone and to the patient at his/her level of understanding
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Promotes positive public relations to patients, visitors, families, physicians, and others
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Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards
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Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement
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Performs other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
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Knowledge of Electronic Medical Records
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Ability to type
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Ability to identify emergent medical situations
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Demonstrate positive customer service skills
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Ability to function in a fast-paced work environment, multi-tasking
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Attention to detail
Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine.
Work Environment: Well lit medical office environment
Mental/Physical Requirements:
Must be able to lift at least 10 lbs.
Sitting 75% of the time
Standing/walking 25% of the time