About us
Haven Hot Chicken brings Hot Chicken and “Not Chicken” to Connecticut as one of the
first fully dedicated Nashville-style Hot Chicken concepts in New England. With
locations in downtown New Haven (21 Whitney Avenue), Orange (550 Boston Post
Road), Norwalk (596 Westport Avenue), North Haven (146 Washington Avenue), Storrs
(1206 Storrs Road), Middletown (524 Main Street), Newington ( 12 Fenn
Road), Fairfield (coming soon to 907 Post Road) and Oxford (coming soon to Quarry
Walk), the concept was founded in 2020 by local restaurateurs Rob LaTronica, Craig
Sklar, Jason Sobocinski, and Etkin Tekin.
Serving chicken and its “not chicken” vegetarian option ranging from no spice to very
spicy, the menu features the epic and signature “THE Sandwich,” as well as other
featured mains, classic sides and seasonal limited-time offerings. The restaurant’s
convenient locations offer easy online ordering, pickup access, a sizable delivery radius
for the surrounding area and catering. Community initiatives include a long-term
fundraising partnership with Connecticut Foodshare through “The Great Banana
Pudding Drive,” and a transition to new packaging and goods that are environmentally
friendly. The restaurant was highlighted in 2023 as one of the “8 Fast-Food Chains that
Serve the Best Hot Chicken” around the country by Eat This, Not That!, and winner of
The Perfect Pitch concept competition at the 2023 Fast Casual Executive Summit. The
brand was also recognized as one of the 2024 20 Fast Casual Brands to Watch by
FastCasual.com. For more information, visit @havenhotchicken on Instagram, Tik Tok,
and Facebook or sign up for their newsletter at havenhotchicken.com.
Haven Hot Chicken (HHC) Shift Leads are passionate, dedicated, and enthusiastic leaders that bring the best possible guest experience while delivering the best Nashville style Hot Chicken and Not Chicken that the world has ever seen. Shift Leads consistently role model HHC values and they lead their shift with confidence to achieve a successful service, whether it be lunch or dinner. They do this by being humble and positive, utilizing operational tools to ensure HHC Standards of Excellence are maintained, and their Team Members thrive in an environment that is joyful.
Your Impact
- Deliver Haven’s Standard of Excellence by setting direction with Team Members to deliver quality food and great guest experiences across all areas of the restaurant.
- Live HHC mission and values to ensure the culture outlined is seen, heard and felt.
- Role model and coach Team Members and Trainers to uphold Haven Standards of Excellence and policies outlined in the HHC Team Member Handbook.
- Be connected to Team Members by maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times.
- Implement procedural change as communicated by the General Manager to promote sales growth, reduce costs, and increase productivity.
- Maintain a work environment during their shift that ensures inclusivity and promotes team safety.
- Support the General Manager by executing action plans to close gaps on established goals or the need to implement company initiatives or changes.
- Ensure their shift maintains all Haven food safety standards and cleanliness standards both inside and outside of the restaurant.
- Other duties as assigned.
- Must be able to stand for up to 8 hours a day.
- Must be able to lift up to 25 pounds and on occasion 50 pounds.
Responsibilities
Staffing & Scheduling
- Lead a crew of up to 8 Team Members/Trainers
- Ensure breaks are taken by all staff on their scheduled shifts
- Rewards & recognition
- Communication with AGM and GM on scheduling opportunities
Teaching & Training
- Team member training
- Coaching and redirecting Team Members as needed to uphold Haven’s Standards of Excellence and Mission and Values
Sales & Inventory
- Daily sales tracking
- Food production, daily prep Par setting & quality control
- FIFO incoming product
- Inspect incoming product
Operations & Continuous Improvement
- Floor management during scheduled shifts as Manager on Duty
- Role modeling and ensuring exceptional guest interactions
- Cash Management
- Implement and track completion of station opening and closing checklists.
- Host shift hand-offs with incoming Manager on Duty and completion of Log Books.
- Maintenance of kitchen equipment
- Safe food storage
- HACCP documentation upkeep
- Store organization
Week In The Life
- Monday- Sunday availability | 21 hours/week | Shift Lead’s have two days off per week.
- Additional Hours in Team Member positions to ensure 37+ hours/week at an hourly pay rate of $18.00 plus tips.
- Time Expectations: During the training period (4 Weeks) you will accelerate through all aspects of the business.
- Nights and Weekend shifts are part of the job requirements at Haven Hot Chicken to ensure our guests receive the best experience possible.
Qualifications:
- 2 years or more of experience in a leadership role within the food service or hospitality industry
- Strong leadership skills with the ability to motivate and inspire a team
- Knowledge of food preparation techniques and catering operations
- Familiarity with Toast POS system is preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in cash handling procedures
- Must be able to work flexible hours, including evenings, weekends, and holidays
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 20 – 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Experience level:
Restaurant type:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Ability to Commute:
Work Location: In person