Agency: Department of Human Services
Location: Alton, IL, US, 62002-5012
Opening Date: 06/21/2024
Closing Date: 7/05/2024
Salary: Anticipated Salary (Eff 7/1/24) $3,852-$5,046/month ($46,224-$60,552/year)
Job Type: Salaried
County: Madison
Number of Vacancies: 5
***MUST APPLY ONLINE ***
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 38771
Position Overview
Under direct supervision, conducts screening for application eligibility, provides general information of available programs to applicants. Identifies and sorts documents coming into the Statewide Processing Center. Determines documents destination, scans and uploads to eligibility system ensuring all clearance are included with all applications for each Department Program. Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems.
Job Responsibilities
- Conducts screening for application eligibility, provides general information of available programs to applicants.
- Identifies and sorts documents coming into the Family Community Resource Center (FCRC).
- Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to the completion of high school and requires one (1) year of clerical supportive experience in the Department of Human Services OR equivalent training or experience.
Work Hours: Mon - Fri, 8:30am - 5:00pm
Work Location: 4500 College Ave, Alton, Illinois, 62002-5012
Family and Community Services
Statewide Processing Center
Administration
Alton/Madison County
Alton Call Center - Holly Hall
Agency Contact: DHS.HiringUnit@Illinois.gov
Posting Group: Social Services
About the Agency:
The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Job Type: Full-time
Pay: $3,852.00 - $5,046.00 per month
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- Do you possess knowledge, skill, and mental development equivalent to the completion of high school?
- Do you possess one (1) year of clerical supportive experience in the Department of Human Services OR equivalent training or experience?
Education:
- High school or equivalent (Preferred)
Experience:
- clerical supportive: 1 year (Required)
Work Location: In person