Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information is obtained
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a neat and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow hotel policies and procedures to ensure safety and security of guests
Qualifications:
- Previous experience in a front desk or guest service role preferred
- Bilingual skills (English/Spanish) highly desirable
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Knowledge of hotel operations and hospitality management principles
- Familiarity with phone systems and basic computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving abilities
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please submit your resume highlighting relevant experience for consideration. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Work setting:
Work Location: In person