Basic Purpose of this job:
Schedules patients for appointments with the doctors and checks patients in and out at the time of the visit by performing the following duties.
Duties and Responsibilities
- Treat patients with respect and sensitivity and exhibit behavior which projects a caring and compassionate attitude.
- Answer phone calls and direct them to the appropriate person. Prioritize emergency calls and forward to appropriate personnel immediately.
- Take messages from patients and forward to a Medical Assistant (M.A.) for handling. Forwards messages requesting medication refills to the M.A. for processing.
- Greet patients and check them in for their appointment.
- Scan and upload patient intake forms and insurance cards to patient’s medical record. Instruct patient on the forms to be completed and signed. Collect co-pay. Enter patient and insurance information into the system.
- Verify the patient information and insurance information are current and accurate on return visits. Collect co-pay. Collect balances on accounts when necessary.
- Check patient out after visit, and schedule additional visits if applicable. Print patient education or information ordered by physician. Request payment for outstanding balances.
- Filter faxes and send to the appropriate staff member.
- Check referrals folder and schedule accordingly.
- Contact patients who do not arrive for their scheduled appointment and reschedule if necessary.
- Process medical records requests and sends to requesting party or entity.
- Assist M.A.’s, physicians and other personnel as requested to maintain facility efficiency.
- Other duties as assigned.
Requirements
- Strong communication skills.
- Education: High School Diploma or equivalent
- Experience (Preferred): One to two years of experience in a medical office.
- Ability to work quickly and accurately, with attention to detail.
- Able to demonstrate independent judgment and initiative.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person