Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.
Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.
For this dynamic, customer-focused and fast-paced role, we are searching for a highly engaging, goals-driven, Customer Service Representative (CSR) I or II to join our Kapiolani Branch. As a CSR, you will prioritize and collaborate with the bank customers inside and outside of the branch by promoting the Bank’s products and services. This can include informing the customer of our products benefits and features or acting as an initial contact for referral of the customer to Personal Bankers and other specialized areas of the bank (such as consumer and commercial loans, credit cards etc.), while always projecting a professional and positive presence as a representative of the Bank.
A bonus to the role comes with working alongside a collaborative, engaging and impassioned team - many whom have created a robust career journey and developed an extended family with us at First Hawaiian Bank. In addition, we value and embody a growth mindset – and offer rich career paths and opportunities for growth.
We are open to talent with varied experience, so are posting one position at two levels; CSR I and II. The level will be determined with the successful candidates’ experience.
Compensation
The hourly pay range for this role is $19.00 - $23.00/hr., commensurate with experience; plus sales incentives.
Work Schedule
Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)
The ideal candidate will have:
- Associates degree in business and/or equivalent work skills required. A High School diploma, or equivalent is required. Upon acceptance into the position, mandatory completion of FHB CSR School.
- Must be able to sit, see, hear, speak, walk and use finger dexterity to perform the essential duties of the job
- Oral and interpersonal communication skills required
- Must be able to type 35wpm
- Minimum of two years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services (CSR I/II).
- Completion of consumer credit course such as FHB Consumer Credit Training seminar. Must be knowledgeable and capable of accepting consumer credit application (CSR II)
- Ability to use judgement and discretion regarding customer transactions and confidential information required
- PC skills in word processing required
Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members
If this position sounds like an ideal match, we invite you to apply so we can learn more about you.
At First Hawaiian Bank, it all starts with YES!
Job Type: Full-time
Pay: $19.00 - $22.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Why are you interested in this role and First Hawaiian Bank?
- What are your salary expectations?
- What location are you interested in (Aina Haina, Kailua, Kaimuki, Pearlridge)?
Education:
- High school or equivalent (Required)
Experience:
- Retail sales: 2 years (Preferred)
Ability to Commute:
Work Location: In person