Fluent in both Spanish and English with ability to pass comprehension examination
Previous experience working in a call center, customer service, sales, or military service
Basic knowledge of fundamental concepts, practices and procedures of a particular field of specialization.
Ability to work in a team environment, coordinating with other areas to achieve goals and objectives.
Demonstrated well-developed written and verbal communications skills for interaction within the section, across departmental lines to all levels of personnel, and vertically with management.
Demonstrated positive interpersonal behaviors toward CPS Energy, associates, and customers consistent with company core values.
Ability to successfully complete training and all testing. (Failure will result in termination)
Ability to work varied/fluctuating schedules during periods of high demand, extreme weather or other emergencies, Energy Advisors may need to assist with are called upon for additional duty/on-call schedules
Ability to work effectively with minimal supervision with experience in making independent decisions and recommendations
Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.
Assertive self-starter, with ability to work independently and with minimal supervision, with a high degree of accuracy and ability to handle and/or manage sensitive and confidential information.
Basic math skills (addition, math, multiplication, and division); demonstrated ability to work with numbers; 10-key skills
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling