JOB ANNOUNCEMENT
About BANANAS Inc.
BANANAS is a nonprofit organization that supports families, children and early care and education providers. Our programs help families connect with all types of child care options from family child care home-based settings, preschool centers, family, friend, neighbor caregivers and nannies so they can work or continue their education. Providers are supported with technical assistance and professional development. We are experts in the field of early care and education and our wide variety of services support families and child care providers in raising early learners. We offer workshops, playgroups, coaching, and support groups for parents and caregivers. Low-income families are supported with financial assistance so they can access quality child care. BANANAS is a great place to work with colleagues who care about their clients, our youngest learners and each other.
Position Overview
BANANAS Inc. is searching for an experienced, energetic, and multi-talented self-starter to join our team as a Client Services Counselor. The successful candidate will have strong experience in the areas of client service, data entry, and performing detailed clerical tasks in a fast-paced, deadline-oriented office environment.
Key Responsibilities
The Client Services Counselors are responsible for a caseload of 80-100 clients within the subsidies department and fulfill all required duties in compliance with State regulations and BANANAS’ policies.
Major Duties
- Meet with parents/guardians and verify eligibility and need, and enter required family and child care provider information into the subsidy database
- Conduct all exempt child care provider intakes and enter information into the subsidy database
- Update any changes to family files and subsidy database to reflect current needs and eligibility
- Recertify families and update information in family files and subsidy database
- Enter reminders for upcoming documentation requests and changes into the subsidy database
- Review program policy and procedures with parent/ providers to clarify understanding of requirements
- Accountable for staying current on all guidelines, regulations, policies, and procedures
- Send Notice of Actions (NOA) and notice of action Amendments to childcare agreements to parents and child care providers as required
- Work with child care providers to collect the required documentation
Secondary Duties and Responsibilities
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Required Qualifications
- Bilingual Cantonese
- Client service experience
- Experience using databases
- Excellent oral and written communication skills
- Strong organizational and time management skills
- Computer experience: Microsoft Word and Excel
Preferred Qualifications
- Database experience
- Knowledge of California Child Care laws and regulations
- Valid driver’s license & insurance
Salary Range
$26.81 - $28.25 (DOE) - This is a non-exempt (hourly) position
Schedule
BANANAS has a 37.5-hour work week (7.5 hours/day) Monday through Friday. The incumbent for this position must have the flexibility to work certain weekends, as needed.
*****************************************************************************************************
IMPORTANT recruitment considerations
Both assessments must be completed as part of our pre-screening requirements.
- Skills test: Attention to Details
- Skills test: Spreadsheets with Microsoft Excel
*****************************************************************************************************
BANANAS, Inc. is an Equal Opportunity Employer
BANANAS is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, ethnicity, religious creed, color, natural hairstyles, national origin, ancestry, physical disability, mental disability, medical condition (including genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making or related medical conditions), gender, gender identity, gender expression (including transgender), sexual orientation, military or veteran status, citizenship status, or any other status protected by federal, state, or local laws.
Infectious Disease Control Considerations
Staff are required to complete daily temperature checks. Face-covering is optional. BANANAS reserves the right to change or update the conditions of employment requirements for vaccinations and masking mandates to comply with guidance and regulations set forth by the State and/or Federal government of the United States.
Job Type: Full-time
Pay: $26.81 - $28.25 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- database management: 1 year (Required)
- customer support: 1 year (Required)
- Microsoft Office Suite: 2 years (Preferred)
Language:
Work Location: In person