Job ID Number
R2869
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As a Desktop Support Specialist, you will provide on-site end user support to PC, device, and peripheral issues, as well as assist with imaging and deployment of new devices.
Job Description
This position will be contract and onsite in Baltimore, MD and will require travel between locations.
What You’ll Do
Communicate effectively with all levels of customers including administrators, staff, students and vendors
Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
Installs and configures supported device operating systems
Performs routine diagnostics and maintenance with multiple operating systems
Installs and configures applications and other supported software packages
Tests new releases for supported systems
Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
Troubleshoots hardware and software issues
Assists teachers with resolving device related problems
Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation
What You’ll Need
Required:
Minimum of three (3) years’ experience installing, upgrading, troubleshooting, and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered
Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
Preferred:
Physical Demands:
Ability to lift 50 pounds and climb a ladder
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.